Client Success Manager
Snap Finance
full-time
Posted on:
Location Type: Office
Location: Kansas City • Kansas • United States
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Job Level
About the role
- Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month
- Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
- Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions
- Identify and communicate feedback and suggestions to Snap support and product teams
- Using relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio
- Schedule and deliver “field training” sessions with our merchants and their staff
- Work closely with Areas Sales Manager to strategize on merchant account goals
Requirements
- 1+ years of outside account management experience, or we will train entry level candidates with less experience – must have high levels of people, communication, and emotional intelligence skills
- Must live in or near the territory listed and knowledgeable of local businesses in the area
- Must have strong experience with Customer Relationship Management (CRM) systems
- Professional approach with merchants – your professional dress, verbal and written communication is key to representing Snap at the highest levels
- Business and technical acumen – Using a consultative approach, possess experience analyzing merchant’s needs while focusing on customized sales techniques, identifying pain points, and leveraging market data
- Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
- High energy, positive, effective, and empathetic, able to easily connect with people of different backgrounds
- Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own schedule
Benefits
- Generous paid time off
- Competitive medical, dental & vision coverage
- 401K with company match for US
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Access to mental health and wellness resources
- Company-paid volunteer time to do good in your community
- Legal coverage and other supplemental options
- A value-based culture where growth opportunities are endless
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementCustomer Relationship Management (CRM)sales techniquesdata analysisfield training
Soft Skills
communicationemotional intelligencerelationship buildingcustomer serviceprofessionalismhigh energymotivationempathy