Senior Customer Care Service Coordinator – 2nd Shift (11am - 8pm)

Smiths Group plc

full-time

Posted on: 1/28/2026

Location Type: Remote

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💰 $43,680 - $98,160 per year

About the role

Provide a world class level of customer support to internal and external customers
Open all service events within the Service Management System (SMS)
Coordinate the daily schedule for Field Service Engineers/Vendors performing maintenance
Communicate with the customer or point of contact via the phone and email consistently keeping them informed
Conduct follow up calls/emails after repairs/installs are completed to ensure customer satisfaction

Associate degree or equivalent training preferred
High School Degree and 5 years of related experience is required
Technical training on supported product lines
Prior hands-on order processing, data entry experience, scheduling/dispatching experience
Minimum of 5 years of experience in a customer service/support environment
Experience providing technical support preferred
Proficiency with Microsoft Office software specifically Word and Excel
Fluent in English
Experience with SAP, ServiceMax, Salesforce, CRM or Field Service software highly desirable

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryorder processingschedulingdispatchingtechnical supportcustomer service

Soft Skills

communicationcustomer satisfactioncoordination

Certifications

Associate degree