Smiths Group plc

Customer Care Service Coordinator, 2nd Shift

Smiths Group plc

full-time

Posted on:

Location Type: Remote

Location: Maryland • United States

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Salary

💰 $29,200 - $65,640 per year

About the role

  • Be a customer advocate and provide a world class level of customer support to internal and external customers
  • Assume responsibility as the first human interface with the customer for incoming calls
  • Accurately open and document service events within the SMS
  • Generate the appropriate work order for field service engineer
  • Investigate, analyze and rectify customer concerns or elevate problems to management
  • Coordinate the daily schedule for Field Service Engineers/Vendors
  • Conduct follow-up calls/emails after repairs/installs
  • Communicate with domestic/international partners and vendors
  • Receive and process orders from customers via telephone, website and e-mail
  • Track all backorders and ensure timely filling
  • Notify supervisor of repetitive problematic issues
  • Ensure compliance with Company health, safety and environmental policies
  • Comply with all applicable U.S. export control and security regulations

Requirements

  • High School Diploma required
  • Associates' Degree preferred
  • Prior hands-on order processing, data entry experience
  • Scheduling/dispatching experience
  • Minimum of 2 years of experience in a customer service/support environment
  • Good communication skills
  • Strong orientation for customer focus and teamwork
  • Ability to handle multiple projects or tasks at the same time while meeting service-level agreements
  • Proficiency with Microsoft Office software specifically Word and Excel
  • Fluency in English
  • Experience with SAP, ServiceMax, Salesforce, CRM or Field Service software and/or bilingual capabilities are highly desirable
  • Excellent organizational, communication, interpersonal skills with the ability to multi-task several projects
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingdata entryschedulingdispatchingcustomer servicemulti-taskingMicrosoft OfficeServiceMaxSalesforceCRM
Soft Skills
communicationcustomer focusteamworkorganizational skillsinterpersonal skillsproblem-solvingtime managementadaptabilityattention to detailfollow-up
Certifications
High School DiplomaAssociates' Degree