This position requires daily travel to locations in and around the Little Rock, AR area, including the airport.
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.
Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
Conducts follow up calls with the customer to ensure satisfaction of work.
Responsible for meeting daily service repair needs and driving customer satisfaction.
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
Orders, installs, and returns parts and manages repair parts cycle time.
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.

Requirements

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).
Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
Must be responsive to all customer issues at all times.
Must be willing & able to travel at short notice.

Benefits

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally.
You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing.
You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Be part of a team where we are making the world a safer place.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

troubleshootingfield repairinstallationmaintenanceelectrical systemselectronic systemsmechanical systemscustomer trainingdocumentationrepair parts management

Soft skills

customer focusteamworkcommunicationinitiativededicationresponsivenessorganizationproblem-solvingeagernesspositive attitude

Certifications

Associate’s DegreeRelated Trade CertificationMilitary Training