Partner Relationship Manager
SmithRx
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Be accountable for Partner satisfaction and relationship
- Build trusting relationships with Partners’ operational leadership
- Maintain a comprehensive understanding of business and technical challenges faced by customers
- Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
- Identify product gaps by conducting business impact assessments and managing partner expectations
- Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place
- Coordinate additional customization, product development requests, or new product education with partners
- Troubleshoot and coordinate resolution of partner issues
- Leverage SmithRx resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customers’ business needs
- Have the ability to be a change agent and drive an initiative from concept to fruition. A strong focus on governance, driving adoption and recommending standardization where appropriate
- This individual will meet or speak with the Partner on a frequent cadence with the expectation of continually moving the relationship forward while uncovering new opportunities.
- Ability to work with internal and external cross-functional teams to drive projects to completion
Requirements
- 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance
- 3+ years of experience in a client-facing role, preferably in Customer Success or Account Management
- 3+ years of working experience with technical data file exchange (EDI or ETL)
- Bachelor’s and Advanced Degree in a related field strongly preferred.
- An obsession with customer experience and customer satisfaction
- A passion for solving difficult problems together in collaboration with the broader team
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
- Experience in relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
- Ability to work independently as well as part of an extended, cross-functional team
- Self-driven, results-oriented work ethic with a positive outlook
- Ability to take initiative with little to no direction
- Must be able to manage multiple objectives at one-time
- Be transparent and honest in a positive, professional and polite manner
- Conflict resolution skills
- Empathic communicator with a consultative approach, able to see things from other person's point of view
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- 12 Paid Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare benefitspharmacy benefitscommercial health insuranceclient-facing experiencecustomer successaccount managementtechnical data file exchangeEDIETLproject management
Soft Skills
customer experiencecustomer satisfactionproblem-solvingexecutive-level communicationinterpersonal skillsrelationship managementconflict resolutionself-drivenresults-orientedempathic communicator
Certifications
Bachelor’s degreeAdvanced degree