Work directly with business owners to understand operational needs and translate them into technical solutions
Support end-user technologies including identity access, devices, connectivity, and productivity tools
Provide escalated technical support for end users, partnering with the Service Desk and MSP as needed
Support and maintain on-premises servers, cloud infrastructure, and core systems
Coordinate daily infrastructure operations with a Managed Service Provider
Monitor system health, performance, and capacity; respond to incidents and service issues
Perform routine maintenance including patching, updates, and backups
Support networking and connectivity (LAN, WAN, VPN, cloud networking)
Apply cybersecurity best practices such as secure configurations, access controls, and vulnerability remediation
Assist with troubleshooting issues affecting applications, platforms, and end users
Maintain clear documentation, runbooks, and system configurations
Collaborate with internal teams and vendors to support reliable, secure technology services

Requirements

4–6 years of experience in systems engineering, systems administration, or infrastructure support roles
Experience supporting hybrid environments (on-premises and cloud)
Working knowledge of Windows and/or Linux server administration
Familiarity with cloud platforms (AWS, Azure, or similar)
Basic to intermediate understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs)
Demonstrated security awareness in day-to-day system administration
Strong troubleshooting, organizational, and communication skills

Benefits

Comprehensive health, dental, vision, and pharmacy benefits
403(b) retirement plan with employer match
Generous PTO, holidays, and paid family leave
Professional development and learning opportunities
Hybrid work environment from our Midtown Manhattan office

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

systems engineeringsystems administrationinfrastructure supportWindows server administrationLinux server administrationcloud platformsnetworking conceptsTCP/IPDNSDHCP

Soft skills

troubleshootingorganizational skillscommunication skills