Smile Digital Health

Manager, Project Coordination

Smile Digital Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $120,000 per year

About the role

  • Manage a team of Project Coordinators by providing day-to-day guidance and coaching as well as identifying opportunities for professional growth.
  • Ensure Technical Account Managers (TAMs) and Agile Leads are appropriately supported in coordinating, planning, communicating, and executing the delivery of core project components.
  • Owns the delivery coordination function across all projects, ensuring consistent execution, operational discipline, and accurate project data that supports delivery performance, financial forecasting, and customer outcomes.
  • Define and enforce delivery coordination standards across all projects.
  • Establish and maintain project governance frameworks (RAID, reporting, documentation, etc.).
  • Ensure project data integrity supports accurate P&L reporting.
  • Oversee special projects, as assigned, by providing data analytics, project planning and effective execution.
  • Leads project meetings, reviews status and escalates issues for corrective action.
  • Oversees the completion of administrative tasks such as project operations support, deliverable management, communication support and project/service management tooling support.
  • Triage and delegate project issues and work with internal departments to address/mitigate/resolve the issues, under the guidance of Technical Implementation Leads and Technical Account Managers.
  • Proactively identify project blockers and risks and flags them to the project team.
  • Develop and ensure maintenance of issue logs and project repositories of documents, prepare documents for various recurring meetings including minutes, issue logs, etc.
  • Coordinate with multiple internal/external partners. Establish effective collaboration with other teams and ensure good communication.
  • Monitor, track and coordinate project plans and provide reporting and input to ensure targets are met.
  • Provides direct support in complex reporting, planning, and escalated contracting challenges to cross-functional teams and partners.
  • Provide timely and accurate project updates to leadership and external partners.
  • Gather and analyze project data and propose efficient ways to expedite project delivery.

Requirements

  • 6+ years of experience working with internal clients and business units within an IT environment. 2+ years of people management and/or lead experience.
  • Previously demonstrated ability to guide, mentor and influence a team of Project Coordinators and/or similar roles.
  • Experience working with JIRA, Confluence or similar tools, required.
  • Demonstrated ability to work well with various groups of internal and external clients within business units while demonstrating customer service.
  • In-depth understanding of project management concepts.
  • Experience with budgeting, forecasting, SOW and resourcing
  • Should be able to multitask and be a quick learner. Have excellent communications skills and can manage client expectations. Can do attitude.
  • Strong organizational skills. Ability to, provides updates as required, identifies potential conflicts between project and functional areas.
  • Excels at working independently and in a team environment with internal cross-functional teams.
Benefits
  • Remote Work Environment
  • Flexible Time Away From Work Policy including PTO, Personal and Sick Days
  • Competitive Salary and Health/Medical Benefits
  • RRSP/TFSA/401K Employee Contribution
  • Life and Disability
  • Employee Assistance Program
  • FHIR Study Program and Skillsoft Learning
  • Super HAPI Fun Club
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analyticsbudgetingforecastingSOWresourcingdelivery coordinationproject governanceissue managementP&L reporting
Soft Skills
leadershipcoachingcommunicationorganizational skillscustomer servicemultitaskingproblem-solvingcollaborationinfluencingmentoring