Business Solutions Manager
Smile Digital Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $110,000 - $150,000 per year
About the role
- Drive discussions and resolve operational frictions and Client relations matters in a timely manner.
- Lead regular strategic reviews that map technical delivery to the client’s business outcomes.
- Build strong relationships with Client business leaders in Claims, Quality, and Member Experience.
- Monitor boundaries between contract inclusive support and new scope by validating needs and, when needed, pivoting the requirement to a Change Order to protect profit and loss.
- Collaborate with cross-functional teams, such as Customer Success, to manage billable hours and prevent over-servicing that requires non-billable hours.
- Collaborate with Sales to Identify and qualify opportunities of expansion.
- Identify opportunities for cross-selling and upselling within existing accounts. Lead the contract renewal process and maintain a high Net Promoter Score (NPS) across the payer sector.
- Provide regular reporting and analyses to leadership on Client status and account health.
- Ensure solutions remain market-fit and gather field intelligence to help Executives validate that product evolution matches shifting client requirements.
- Keep up-to-date on industry and market trends to drive Client discussions and inform product development.
Requirements
- 8+ years experience in account management, product management and/or equivalent experience working with or for Payers (Health Plans).
- 1+ years of people leadership or people management experience, preferred.
- Post-secondary education in Business or related field and/or equivalent relevant work experience.
- Exceptional verbal and written communication, experience in translating technical matters to non-technical audiences.
- Demonstrated ability to develop strong relationships with Clients, vendors and cross-functional teams.
- Ability to drive results autonomously and demonstrate ability to assess complex matters and escalate accordingly.
- Understanding of regulatory bodies such as CMS and their business impact on Payer organizations.
- Functional knowledge of healthcare interoperability and FHIR standards.
- Experience leading Executive Business Reviews (QBRs) that move beyond technical status updates to focus on strategic business value.
Benefits
- Remote Work Environment
- Flexible Time Away From Work Policy including PTO, Personal and Sick Days
- Competitive Salary and Health/Medical Benefits
- RRSP/TFSA/401K Employee Contribution
- Life and Disability
- Employee Assistance Program
- FHIR Study Program and Skillsoft Learning
- Super HAPI Fun Club
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementproduct managementhealthcare interoperabilityFHIR standardsExecutive Business Reviewsreportinganalysescontract renewalChange Order managementcross-selling
Soft Skills
communicationrelationship buildingleadershipautonomous driving of resultsproblem assessmentescalationcollaborationstrategic thinkingclient relationsadaptability