Customer Service Rep

SMASH

full-time

Posted on: 1/16/2026

Location Type: Remote

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About the role

Respond to inbound customer inquiries via phone and email, aiming for one-contact resolution.
Analyze customer needs and provide clear, accurate solutions or information.
Process customer payments using approved inbound and outbound collection methods.
Communicate maintenance updates and service-related information via calls, email, or text.
Serve as backup support for limited overflow sales, reservations, or rental requests.
Document interactions and outcomes accurately in customer relationship management systems.
Collaborate with internal departments to resolve issues efficiently while on the call.
Demonstrate empathy, de-escalation, and professionalism in all customer interactions.
Manage multiple tasks and systems simultaneously to resolve customer issues.
Adhere to company guidelines, schedules, and service quality standards.

High school diploma or equivalent.
3+ years of customer service experience, with at least 2 years working remotely.
Proven ability to clearly explain how your work supports customers and business objectives.
Strong verbal and written communication skills.
Excellent customer service skills, including empathy, acknowledgment, and de-escalation.
Ability to organize, plan work, and manage multiple priorities.
Strong problem-solving and negotiation skills.
Comfort working with multiple systems and databases simultaneously.
Reliable home office setup with stable internet and a low-noise work environment.
Flexibility to work a 5-day schedule, including potential weekends.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer servicepayment processingproblem-solvingnegotiationdocumentationCRM systemstask managementremote work

communicationempathyde-escalationprofessionalismorganizationplanningmultitasking

high school diploma