SmartStop Self Storage

Manager

• Leasing storage and parking
• Managing a team
• Assisting with maintenance
• Supervising onsite projects
• Communicating with the home office team
• Maintaining good relationships with tenants by providing outstanding customer service
• Keeping the facility rented at optimum levels
• Prepares units for auction and vacates units as prescribed by law and approved by management
• Other duties as assigned

Store Manager

Vice President

• Identifies and pursues new firm relationships to expand the Companys distribution footprint.
• Manages and strengthens existing relationships with Independent Broker Dealers and RIA's within an assigned territory or coverage area.
• Builds advocates within IBD and RIA firms who support the Companys investment offerings.
• Works cross-functionally with internal teams to align on strategies and ensure effective use of time and resources.
• Participates in industry conferences and trade associations (e.g., IPA, ADISA, ICI) to build visibility and credibility.

SVP Managed REITS

• Identifies and pursues new firm relationships to expand the Companys distribution footprint
• Supports engagement strategies tailored to each firms structure and investment needs, and assists in negotiating new agreements in collaboration with senior leadership
• Manages and strengthens existing relationships with Independent Broker Dealers and RIA's within an assigned territory or coverage area
• Provides consistent communication and updates to ensure high satisfaction and alignment with Company priorities
• Builds advocates within IBD and RIA firms who support the Companys investment offerings
• Leverages advisor relationships to support approvals and adoption, and gathers insights on advisor preferences to inform product positioning
• Works cross-functionally with internal teams to align on strategies and ensure effective use of time and resources
• Participates in industry conferences and trade associations (e.g., IPA, ADISA, ICI) to build visibility and credibility
• Stays current on competitive trends and regulatory developments impacting IBD and RIA distribution channels

SVP Managed REITs

• The Senior Vice President (SVP), SmartStop REIT Advisors, supports the growth and maintenance of the Companys relationships across the Independent Broker-Dealer (IBD) and Registered Investment Advisor (RIA) channels.
• This role focuses on managing and growing an assigned book of relationships, supporting new business development efforts, and contributing to the expansion of distribution opportunities for the Companys investment offerings.
• The SVP reports directly to the CFO.
• New Business Development: Identifies and pursues new firm relationships to expand the Companys distribution footprint.
• Supports engagement strategies tailored to each firms structure and investment needs, and assists in negotiating new agreements in collaboration with senior leadership.
• Relationship Management & Retention: Manages and strengthens existing relationships with Independent Broker-Dealers and RIAs within an assigned territory or coverage area.
• Provides consistent communication and updates to ensure high satisfaction and alignment and alignment with Company priorities.
• Advocacy & Demand Generation: Builds advocates within IBD and RIA firms who support the Companys investment offerings.
• Leverages advisor relationships to support approvals and adoption, and gathers insights on advisor preferences to inform product positioning.
• Internal Collaboration: Works cross-functionally with internal teams to align on strategies and ensure effective use of time and resources.
• Shares observations from the field to help identify process improvements and support stronger institutional relationships.
• Industry Presence: Participates in industry conferences and trade associations (e.g., IPA, ADISA, ICI) to build visibility and credibility.
• Stays current on competitive trends and regulatory developments impacting IBD and RIA distribution channels.

SVP, Managed REITS

• Work Tuesday - Saturday
• Involved in leasing storage & parking
• Managing a team
• Assisting with maintenance
• Supervising onsite projects
• Communicating with home office team
• Maintaining good relationships with tenants
• Running an organized office
• Engagement with customers
• Following up on leads
• Maintaining existing business relationships

Customer Support

• Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses extensive company and company product knowledge to answer and appropriately address inquiries.
• Performs other related duties as necessary or assigned.

SmartStop Self Storage

Store Manager

Store Manager

SVP Managed REITS

SVP Managed REITs

Store Manager

Store Manager

Store Manager

Store Manager

Store Manager

SVP, Managed REITS

Store Manager

Store Manager

Store Manager

Customer Experience Agent

Customer Experience Agent