SMARTSPACE

Customer Success Manager

• Manage a portfolio of clients, continuously monitoring the evolution of their journey
• Lead strategic review meetings and account development sessions
• Ensure execution of success plans and alignment of expectations with clients
• Monitor portfolio health metrics and product adoption levels
• Proactively mitigate churn risks
• Identify upsell and cross-sell opportunities within the active customer base
• Participate in renewal negotiations and contract upgrades
• Analyze retention, engagement and recurring revenue metrics
• Contribute to the development of Customer Success processes, rituals, and playbooks

Mid-level Customer Success Analyst – SaaS, Portfolio Management

Product Manager

• Manage and prioritize the product backlog
• Plan and run sprints together with the development team
• Write clear, concise user stories and acceptance criteria
• Validate deliveries with a focus on user experience and operational efficiency
• Collaborate with UX, development, and stakeholders
• Participate in and facilitate agile rituals
• Support the creation and evolution of the product roadmap
• Advocate for the product vision in internal discussions
• Negotiate priorities based on impact and value
• Justify decisions in a structured manner
• Serve as a bridge between technical and business teams
• Identify opportunities to improve the user experience
• Balance feature development with technical stability
• Track product metrics (usage, retention, efficiency, churn)

Mid-level Customer Success Analyst – SaaS, Portfolio Management

Product Owner