SmartSkin Technologies

Customer Success, Implementation Specialist

SmartSkin Technologies

full-time

Posted on:

Location Type: Remote

Location: Anywhere in North America

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About the role

  • Learn the technical details of how SmartSkin’s solutions work and develop a deep understanding of the problems we solve for our clients.
  • Travel to client sites to lead the onboarding process, support product implementation and provide training to users of SmartSkin Technologies products and services.
  • Ensure clients seamlessly integrate our technical products/services and perform tests and diagnostics to ensure hardware and software solutions are meeting expectations and delivering value to our clients.
  • Provide proactive support to customers as needed and communicate/report issues to internal team members in support of the clients.
  • Generate analytical reports based on SmartSkin’s data and provide recommendations/solutions for clients.
  • Understand our client’s priorities and key performance indicators in order to benchmark, monitor progress and deliver ROI from our solutions.
  • Document and report on key use cases to continuously improve our solutions.
  • Schedule and lead regular client meetings to identify areas to improve customer satisfaction and grow relationships; communicate issues and possible solutions to senior management, and promote new or existing SmartSkin solutions to meet customer needs.
  • Build effective relationships with our client’s employees and leaders to encourage the use of SmartSkin's solutions.
  • Promote new ways to leverage our products, ensure renewals, and grow the relationship through partnering with colleagues on SmartSkin’s Sales and Customer Success team.
  • Maintain awareness and keep abreast of constantly changing quality technologies and solutions relevant in the industry.

Requirements

  • Experience in a manufacturing environment, as a maintenance leader, maintenance technician or controls engineer.
  • Knowledge of key pharmaceutical or beverage manufacturing principles, challenges, and best practices is an asset but not required.
  • Outstanding communication and customer service skills with the ability to listen, understand, educate, and influence customers regarding products and services.
  • Good organizational and time management skills, and high level of attention to detail
  • Proven communication skills and ability to perform training.
  • Excellent English written and verbal communication skills.
  • The ability to speak other languages is an asset.
  • Adaptability to a changing environment and strong ability to work independently.
  • Experience applying new technologies to solve problems in a manufacturing environment and strong computer skills, including MS Office, Salesforce, CRM tools and other office applications
  • Strong presentation and reporting skills
  • A strong interest in traveling to work with clients across the globe (willing to travel up to 50% of time as needed).
Benefits
  • company-paid health and dental benefits
  • Group RRSP with matching
  • real opportunities to grow your career while making an impact in a collaborative, forward-thinking environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
manufacturing principlesmaintenance leadershipmaintenance techniciancontrols engineeringproblem-solving technologiesanalytical reportingtraining deliverycustomer onboardingdiagnosticsperformance benchmarking
Soft Skills
communication skillscustomer serviceorganizational skillstime managementattention to detailadaptabilityindependencerelationship buildinginfluencing skillspresentation skills