SmartSkin Technologies

Implementation Specialist

• Learn the technical details of how SmartSkin’s solutions work and develop a deep understanding of the problems we solve for our clients.
• Travel to client sites to lead the onboarding process, support product implementation and provide training to users of SmartSkin Technologies products and services.
• Ensure clients seamlessly integrate our technical products/services and perform tests and diagnostics to ensure hardware and software solutions are meeting expectations and delivering value to our clients.
• Provide proactive support to customers as needed and communicate/report issues to internal team members in support of the clients.
• Generate analytical reports based on SmartSkin’s data and provide recommendations/solutions for clients.
• Understand our client’s priorities and key performance indicators in order to benchmark, monitor progress and deliver ROI from our solutions.
• Document and report on key use cases to continuously improve our solutions.
• Schedule and lead regular client meetings to identify areas to improve customer satisfaction and grow relationships; communicate issues and possible solutions to senior management, and promote new or existing SmartSkin solutions to meet customer needs.
• Build effective relationships with our client’s employees and leaders to encourage the use of SmartSkin's solutions.
• Promote new ways to leverage our products, ensure renewals, and grow the relationship through partnering with colleagues on SmartSkin’s Sales and Customer Success team.
• Maintain awareness and keep abreast of constantly changing quality technologies and solutions relevant in the industry.

Customer Success, Implementation Specialist

Account Manager

• Formulate and execute effective account-based strategies to capture new business opportunities and expand the installed base across assigned accounts
• Utilize application-based selling to understand customer processes, identify use cases, and position SmartSkin solutions in a way that drives measurable operational impact
• Engage credibly with influencers, executives, engineers, and decision-makers to serve as a trusted advisor within each account
• Develop and grow New Business Sales opportunities to fuel strong and repeatable growth across all territories
• Research, identify, and pursue opportunities within corporate accounts or multi-site manufacturing networks to create broader engagement and scalable deals
• Build sustainable and predictable pipelines by seeking out expansion paths within existing accounts and new customer segments
• Lead the full sales process — qualification, needs analysis, solution presentation, product demonstrations, and contract negotiation
• Leverage your strong technical expertise to translate customer challenges into practical product applications
• Influence internal stakeholders across Product, Engineering, Marketing, and Customer Success to ensure customer requirements are understood and acted upon
• Serve as a key liaison between clients and SmartSkin’s internal teams to remove obstacles, expedite support, and maintain strong customer momentum
• Maintain accurate documentation of account milestones, pipeline opportunities, and forecasts in Salesforce
• Work closely with Customer Success to support adoption, retention, and growth of assigned accounts
• Deliver regular educational sessions, solution reviews, and value-based ROI discussions with customers to ensure alignment and sustained engagement
• Share market insights, customer feedback, and competitive intelligence to guide leadership decision-making and marketing strategy

Customer Success, Implementation Specialist

Account Manager, Beverage