Smartsheet

Engineer

• Facilitate technical scoping and delivery on some of Smartsheet’s most strategic customers to achieve their desired business outcomes
• Influence the evolution of Solution and product offerings within the Professional Services Engineering team through your knowledge of market trend analysis, customer feedback, and the current & future product roadmap.
• Collaborate closely with the Product & Engineering organizations to propel the evolution of products, grounded in a deep understanding of customer needs, feedback, and documented Top Enterprise Issues.
• Conduct technical solution feasibility reviews to support our senior delivery teams uphold quality standards and ensure adherence to design and build best practices within the Professional Services team.
• Provide critical support to the Professional Services Sales team in providing technical expertise on complex opportunities, ensuring the feasibility of proposed solutions.
• Serve as the authoritative Smartsheet subject matter expert (SME), encompassing comprehensive knowledge of solutions inclusive of all product capabilities.
• Play a pivotal role in supporting Programs dedicated to enhancing technical Smartsheet knowledge across the Customer Excellence organization, fostering continuous growth.
• Uphold and leverage product expertise to drive business development activities, ensuring a strategic alignment with the ever-evolving Smartsheet landscape.
• Other responsibilities as assigned

Senior Professional Services Engineer

Financial Planning and Analysis

• Oversee daily rhythms for your areas of support across GTM Sales and Finance to promote functional excellence and top-line growth
• Contribute to the annual planning and quarterly forecast, along with variance analysis cycles
• Partner with GTM Sales teams to align resource allocation with budget and financial targets; improve forecast accuracy and accountability
• Become the subject matter expert on sales org structures and reporting
• Partner with Revenue Operations to drive alignment and outcomes within the Sales organizations
• Collaborate across GTM, Finance, and Business Intelligence to identify insights that increase growth and improve profitability; Explain findings into high-quality communications and help implement recommendations
• Develop and refine models and other frameworks, such as Bookings (product & services), Rep Productivity, & Commissions
• Contribute to ad-hoc analysis and presentations to guide our decisions & support partner needs
• Oversee month-end close activities and maintain accuracy of financial reporting by partnering with Accounting
• Other duties as assigned

Financial Analyst, Go to Market – FP&A

Client Services Representative

• Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support
• Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi solution expansion, and long term value creation
• Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won
• Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction
• Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans
• Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next
• Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks)

Client Services Director

Business Development Rep

Professional Services Business Development Director

Full-stack Engineer

• Help build and maintain the core infrastructure that serves as the backbone for Smartsheet. Contribute to a robust environment that ensures the foundational reliability, stability, and performance expected by all of our users.
• Work closely with the team every day in a real-time development environment. Actively participate as both a driver and a navigator, asking questions, sharing ideas, and contributing directly to the team's collective code ownership.
• Dive deep into system internals. With team support, you will contribute to managing and upgrading large-scale database infrastructure, maintaining complex replication topologies, and automating core operations using AWS, Golang, MySQL, Terraform, Temporal, and GitLab-CI.
• Use Test-Driven Development (TDD) to ensure our foundational systems are resilient before they ever touch production. Beyond the code, you will be an active participant in our team book clubs and psychologically safe retrospectives to help continuously elevate how we work.
• Share responsibility for operational health of our systems as part of a supportive on-call rotation. You'll be ramped in gradually with experienced teammates available to help.

Software Engineer II – App Core

AI Engineer

• Drive Strategic Alignment: Lead the alignment of data governance and AI-driven use cases across Engineering, Product, and Business organizations to ensure unified goals, rigorous prioritization, and clear scoping of platform capabilities.
• Lead Product Lifecycle: Manage both inbound (requirements gathering, strategic roadmap definition) and outbound (internal/external evangelism, community engagement, customer feedback loops) product management for the data and AI platform.
• Own the Execution Roadmap: Define and drive the execution roadmap for critical data platform features, including the enablement of AI capabilities, streamlined data ingestion/onboarding, and foundational data vision initiatives.
• Champion Governance & Quality: Own the business-stakeholder perspective for data quality and governance, ensuring the platform provides reliable, secure, and compliant data assets for all consumers.
• Deliver High-Quality Requirements: Provide a continuous stream of detailed requirements with clear, measurable acceptance criteria, demonstrating a deep understanding of both upstream data source complexities and downstream end-user consumption needs.
• Engage Stakeholders Extensively: Partner with cross-functional executive leaders to inform platform roadmaps and ensure the data strategy remains strategically aligned with Smartsheet’s overall product and business platform goals.
• Act as a Data Ambassador: Represent the data and AI platform's capabilities internally and externally, clearly communicating the value proposition of features related to data retention, security, compliance, reliability, and integrity.
• Provide Mentorship: Offer informal leadership and mentorship to Engineering and Product team members, fostering a culture of technical excellence, accountability, and collaborative delivery.

Principal Product Manager, Data & AI Platforms

Digital Marketing

• Lead SEO/AEO performance tracking and analysis
• Build and maintain the measurement framework for SEO and AEO performance — organic search visibility, AI engine mention rates, keyword rankings, content gap analysis, and attribution to pipeline.
• Translate performance data into clear priorities and recommendations, identifying where Smartsheet is winning, where we're losing ground, and where the highest-value opportunities exist — and partnering with content and strategy teams to act on them.
• Track and analyze Smartsheet's visibility across AI engine experiences (ChatGPT, Gemini, Perplexity, Google AI Mode/Overview) and bring insights that inform our AEO content and optimization approach.
• Stay close to algorithm changes, AI search trends, and competitive dynamics, and bring a current, informed perspective to the team's planning conversations.
• Support and strengthen paid media performance
• Conduct account audits across paid search and paid social channels — identifying structural inefficiencies, performance gaps, and opportunities to improve return on investment.
• Develop and execute testing strategies across ad copy, audiences, bidding approaches, and landing pages — with clear hypotheses, clean measurement, and results that feed into channel decisions.
• Partner with paid media leads as an analytical resource on complex performance questions, budget scenarios, and channel mix assessments.
• Manage the finance relationship across paid channels — including budget tracking, vendor invoice management, reconciliation, and reporting — ensuring accuracy and alignment with financial operations.
• Inform decisions through clear communication
• Synthesize channel performance into concise narratives for senior audiences — turning data into something stakeholders can act on.
• Partner with marketing operations, analytics, and finance to ensure data infrastructure supports reliable, actionable measurement.
• Surface emerging opportunities and gaps proactively — and come with recommendations, not just observations.

Senior Digital Marketing Specialist

Software Engineer

• Lead a team of engineers focused on observability platform engineering, driving build-out of a unified observability stack used by all engineering teams at Smartsheet.
• Own and evolve the platform's technical roadmap, consolidating multiple tooling platforms, and AI observability tooling into a coherent, scalable capability.
• Define platform standards, contribute to architectural direction, and ensure the team operates with engineering rigor and strong operational habits.
• Build and scale the team, hiring senior engineers and establishing effective global practices across distributed stakeholders.
• Lead design and delivery of centralized observability infrastructure covering metrics pipelines, distributed tracing, alerting frameworks, and log analytics across Smartsheet services.
• Drive SLO/SLA definition and tooling for platform-wide reliability visibility, partnering closely with infrastructure, platform engineering, and on-call teams.
• Own governance including instrumentation standards, cost optimization, and rollout of advanced capabilities such as APM, RUM, and custom dashboards.
• Lead architecture, scaling, and operational practices for log analytics across high-throughput production workloads.
• Establish shared observability libraries, agents, and SDKs that reduce instrumentation burden for application engineering teams.
• Build and maintain AI/ML observability integrations in partnership with the AI Platform team.
• Partner with the Data & AI Platform team to integrate MLflow tracing, Inference Tables, and LLM-as-judge evaluation pipelines into the observability stack.
• Develop dashboards and alerting for agentic AI workloads, including latency, token consumption, error rates, and evaluation metric drift.
• Contribute to the AI governance and cost observability program, providing telemetry for model usage, cost attribution, and compliance reporting.
• Serve as the primary engineering partner for platform consumers across Data & AI, Commerce, Infrastructure, and Security teams, ensuring observability needs are met across workstreams.
• Lead complex, cross-functional observability projects with high ambiguity, managing delivery risk, communicating clearly to senior stakeholders, and building alignment across teams.
• Partner with delivery partners to coordinate instrumentation across platform modernization and migration workstreams
• Contribute to quarterly and annual platform goals, reporting on key reliability and observability metrics to engineering leadership.
• Communicate platform status, risks, and roadmap progress to Engineering leadership and above audiences in a clear, executive-ready format.
• Embed on-call culture and incident management discipline into the team, ensuring clear runbooks, fast MTTR, and post-incident learning loops.
• Drive cost governance for observability tooling, including spend optimization and efficient resource management.
• Champion AI-assisted engineering practices within the team, applying tooling and automation to reduce toil and accelerate delivery.

Senior Manager, Engineering – Observability Platform

General Counsel

• Negotiate, draft, and review commercial agreements in support of Smartsheet's sales motion, including agreements concerning online subscription software, data privacy and processing, intellectual property use, and professional services.
• Provide strategic and practical legal advice to teams globally across the company, including sales and procurement.
• Help support or manage a software channel partner program, including drafting, negotiating, and advising on reseller agreements, partner onboarding documentation, and compliance with channel policies.
• Collaborate with all members of the Legal team across office locations, including attorney and non-attorney personnel.
• Contribute to the continuous improvement of document templates, alternate language playbooks, and internal resource documents.
• Deliver training and guidance to employees on legal issues, best practices, and company policies.
• Support general business operations by responding to requests for assistance from across the company as needed.
• Complete special projects as requested.

Corporate Counsel

Customer Success Manager

• Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
• Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction
• Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
• Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
• Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet
• Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
• Be the primary interface to manage and resolve critical situations
• Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet
• Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
• Exceed all performance targets, including maintaining high retention and growth rates
• Accomplish other tasks as assigned

Senior Customer Success Manager – Enterprise

Solutions Engineer

• Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth
• Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors
• Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives
• Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members
• Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps
• Consult and collaborate on strategic programs within the Solutions Engineering department
• Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert
• Periodically travel to customer sites and industry events as a technical subject matter expert

Senior Solutions Engineer

• Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Partner with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth
• Grow and maintain knowledge for all Smartsheet products, services, and competitors
• Participate in cross-functional and department-wide projects that support strategic initiatives
• Provide feedback to Product teams to ensure that our solutions continue to align with customer needs
• Periodically travel to customer sites as a technical subject matter expert

Commercial Solutions Engineer

Support Engineer

• Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences
• Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat
• Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance
• Become an expert in a specific product area
• Contribute to team projects
• Give and receive thoughtful feedback on team processes and leadership
• Manage other responsibilities as assigned

Technical Support Specialist – Core Apps

• Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifetime
• Implement a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Be the Smartsheet expert, providing guidance and addressing challenges on work/ project management and collaboration to customers
• Explain technical subjects to non-technical end-user personnel in large enterprises
• Understand customer needs and address concerns
• Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
• Develop tools and and best practices to ensure customers are realizing the greatest possible value from Smartsheet
• Use usage patterns to gain insights, provide guidance and increase customer satisfaction
• Be the primary interface to manage and resolve important situations
• Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
• Provide expert customer insight to product management, marketing and sales on what innovation and improvement in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates in our larger customers, many of which operate at massive scale
• Exceed all performance targets, including maintaining high unit renewal rates
• Accomplish other tasks as assigned

Customer Success Manager II, Commercial – East

Accounts Receivable

• Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests.
• Prioritizes work efforts on cash collection, accounts receivable aging, and days sales outstanding (DSO) targets.
• Provides accounts receivables reports, analysis, and cash forecasts.
• Works through Customer account past due reports to ensure timely cash collections.
• Provides Customer account billing assistance to Sales teams as needed to resolve customer payment disputes.
• Collaborates effectively with customer and internal groups to solve customer escalations and improve business processes.
• Other duties as assigned.