Smartsheet

Content Marketing Manager

• Collaborate with cross-functional teams to ensure UX content delivers high value and meets business goals.
• Design conversational interfaces, prompt-based interactions, and AI-generated outputs. Ensure AI responses are accurate and maintain Smartsheet’s brand voice.
• Understand user needs and business goals to co-create product content alongside design and product management teams.
• Apply and evolve content strategies, guidelines, and processes. Create content audits, research-driven frameworks, and user personas.
• Design clear navigation and content hierarchies that help users manage complex data and workflows efficiently.
• Educate cross-functional partners on Content Design best practices and the ethical implications of AI communication.
• Stay current on emerging trends in UX, Human-Centered Design, and Generative AI.

Content Designer II

Full-stack Engineer

• Learn and Build Secure Infrastructure: Under the guidance of senior engineers, you will assist in designing and maintaining secure infrastructure on EKS in our multi-cloud environment (AWS) using Infrastructure as Code (Terraform).
• Automate Security & Workflows: You will write code (Python, Go, or Bash) to automate manual tasks, threat detection, and vulnerability management processes.
• Secure the Pipeline: You will help integrate security tools (SAST, DAST, SCA) into our CI/CD pipelines, ensuring developers receive fast, actionable feedback on their code.
• Support Container Operations: You will gain hands-on experience managing and securing our container orchestration platform (Kubernetes/EKS) and self-hosted GitLab Runners.
• Collaborate and Grow: You will participate in code reviews, technical discussions, and blameless post-mortems to learn operational excellence and security best practices.

Software Engineer I – Secure Platform Operations

Operations

• Engineer Secure and Resilient Infrastructure: Design, build, maintain, and improve secure, scalable, and highly available infrastructure in our multi-cloud environment (primarily AWS) using Infrastructure as Code (IaC) principles with tools like Terraform, Kubernetes, and Helm.
• Automate Proactive Security: Engineer and automate threat detection, incident response, and vulnerability management processes. You will build the tools and workflows that allow us to respond to threats at machine speed.
• Secure the Software Development Lifecycle: Architect and secure our CI/CD pipelines, integrating automated security tooling (SAST, DAST, SCA) to provide developers with fast, actionable feedback.
• Master Container Security: Manage, operate, and secure our container orchestration platform (Kubernetes), implementing best practices for container security from the registry to runtime, including knowledge of hardening requirements such as CIS Benchmarks or DISA STIG.
• Lead Incident Response: Act as a technical lead during security and reliability incidents, driving resolution and conducting blameless post-mortems to engineer preventative solutions.
• Drive Automated Compliance: Implement and automate technical controls to ensure continuous compliance with frameworks such as FedRAMP, SOC 2, and ISO 27001.
• Mentor and Lead: Serve as a subject matter expert for security and reliability, mentoring other engineers and championing a culture of operational excellence and security ownership across the organization.

Senior Software Engineer II, Secure Platform Operations

Manager

• Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently
• Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement
• Mentor team on automation best practices and review technical designs before deployment
• Manage India-based Service Desk team with daily coordination with US managers
• Ensure clear direction, track progress, remove blockers, and escalate capacity constraints to the Director
• Monitor team performance against SLAs, quality standards, and service desk metrics
• Lead new employee onboarding sessions
• Resolve tickets across hardware, software, network, and user access; handle overflow and critical issues
• Perform desktop administration: software deployment, system configuration, user provisioning, and hardware lifecycle management
• Create and maintain knowledge base articles and process documentation
• Oversee Tier 1 SOC operations: triage, alert response, and adherence to incident response playbooks
• Coach, mentor, and support career growth for India-based engineers; hire and develop top technical talent

Senior Manager, Service Desk – IT Automation

Security Engineer

• Define and drive the vision, strategy and roadmap for Smartsheet's security product suite
• Serve as the expert on enterprise security customer requirements
• Identify, scope, and lead monetizable security offerings
• Collaborate closely with Security Engineering
• Analyse market trends, competitive offerings, and customer feedback
• Represent security product capabilities internally and externally
• Mentor and guide cross-functional teams

Senior Product Manager, Security & Safeguard

Implementation Specialist

• Lead multiple (12-15) concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
• Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
• Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
• Gain and maintain deep technical knowledge of Smartsheet including premium products
• Identify product and services expansion opportunities for Smartsheet with the customer's user base
• Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
• Meet or exceed key performance indicator (KPI) targets aligned to the role
• Accomplish other tasks as assigned
• Implement packaged solutions from the Services Catalog in an accelerated time to value manner
• Advise and prescribe best practices for solution implementation within the context of the package
• Recommend tangential solutions and scalability to propel the customer along the Customer Journey map, leveraging all Professional Services offerings
• Expand upon best practice package designs and help evolve the Catalog offerings
• Act as a mentor to your team fostering growth and efficiency in customer adoption
• Navigate customer conversations, trial new techniques to enhance your soft skills and engagement leadership capabilities, to become a trusted partner and advisor to your customers business problems
• Accomplish other tasks as assigned

Senior Implementation Specialist

Product Manager

• Contribute to the long-term vision for Smartsheet’s Identity and Authentication capabilities, including Single Sign-On (SSO), MFA, and secure login experiences
• Own the execution roadmap for critical IAM features, including integration with major Identity Providers, user provisioning, federated identity, and user lifecycle management
• Serve as the primary product owner for core authentication protocols (e.g., SAML, OAuth 2.0, OIDC), ensuring compliance, reliability, and ease of setup for IT administrators
• Identify and scope enhancements to existing monetizable features, working with pricing and sales teams to improve the adoption and value of our premium security and identity offerings.
• Collaborate closely with Security and Platform Engineering teams to drive platform-wide standards for authorization and session management that are scalable and resilient
• Analyse market trends, competitive offerings, and customer feedback from IT and Security Administrators to inform feature prioritization and optimize the administrative experience
• Represent identity and authentication product capabilities internally and externally (e.g., with customers and partners), clearly communicating the security, compliance, and usability value of your features
• Collaborate effectively with and offer informal mentorship to engineering and design team members, fostering a culture of technical excellence and collaborative product delivery
• Perform other duties as assigned

Senior Product Manager II, Identity & Authentication

• Contribute to and have the opportunity to shape the long-term vision for a core area of Smartsheet's policy enforcement, data lifecycle management, and governance capabilities, ensuring these products meet enterprise standards. Enable
• Own the execution roadmap for critical governance capabilities, including retention and deletion policies, data classification and enterprise controls that manage external sharing.
• Serve as a product owner on corporate governance, AI governance, data privacy (e.g., GDPR, CCPA), and organizational policy requirements, aligning cross-functional teams around effective compliance solutions.
• Identify, scope and help lead monetizable governance offerings, working closely with pricing and sales teams to drive adoption of features that enable centralized control and compliance reporting.
• Collaborate closely with Legal and Security teams to translate evolving regulatory requirements and internal policy needs into actionable product features and API capabilities.
• Analyse market trends, competitive offerings, and customer feedback from CIOs, Compliance Officers, and IT Administrators to inform feature prioritization and contribute to overall strategic product decisions.
• Represent governance product capabilities internally and externally (e.g., with customers and partners), clearly communicating the value and controls provided by your owned features
• Collaborate effectively with engineering and design team members, fostering a culture of technical excellence and collaborative product delivery.
• Perform other duties as assigned.

Product Manager II, Policy & Governance

Machine Learning Engineer

• Designing, Developing and overseeing the strategy and architecture of scalable and reliable AI/ML Ops platforms / pipelines
• Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable
• CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools
• Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms
• Monitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable
• Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time.
• Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable
• Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users
• Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production.
• Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow.
• Security & Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data
• Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure
• Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform
• Perform other duties as assigned

Senior AL/ML Ops Engineer – Hybrid

Events

• Own the global strategy for third-party and proprietary events, defining the vision, standards, and playbooks for scalable, high-impact event execution across regions.
• Lead, mentor, and develop a high-performing team of event strategists responsible for planning and delivering 30+ annual proprietary and third-party events worldwide.
• Partner cross-functionally with Product Marketing, Growth Marketing, Content, Design, Sales, Marketing Operations, and Executive Leadership to align event programs with go-to-market strategy, product launches, and revenue objectives.
• Oversee flagship industry conferences, partner summits, and sponsorship activations—elevating brand presence, thought leadership, and customer engagement at key moments in the buyer journey.
• Manage end-to-end execution of Tier 1 global sponsorship programs, including budget ownership, agency and vendor selection, contract negotiation, production, and on-site delivery.
• Direct high-visibility global activations such as AWS re:Invent and other major industry events, delivering multi-million-dollar influenced pipeline and measurable ROI.
• Collaborate with regional and field marketing teams to localize global event strategies while maintaining brand consistency and operational excellence across markets.
• Establish and evolve performance measurement frameworks leveraging CRM and analytics platforms to track pipeline influence, attendee engagement, and program effectiveness.
• Drive operational rigor by building scalable processes, toolkits, and workflows that improve collaboration, increase efficiency, and support global program growth.
• Identify new event formats, partnerships, and experiential opportunities to continuously innovate and elevate the company’s event marketing approach in a fast-paced, high-growth SaaS environment.
• Serve as a strategic advisor to senior leadership, using insights and results to inform investment decisions and position event marketing as a core growth engine.
• Lead, mentor and grow a team of global marketing professionals, fostering a culture of innovation, collaboration, and excellence.
• Ignite a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities.
• Support other responsibilities as assigned.

Director, Global Demand Events

Chief Marketing Officer

• Own Strategic Account Marketing Strategy: Align marketing investment to enterprise revenue targets, pipeline gaps, and long-term growth priorities for Smartsheet’s most critical global customers.
• Drive High-Impact ABM: Achieve account and segment pipeline and engagement goals through sophisticated account-based marketing strategies and tactics tailored to a select portfolio of high-value accounts.
• Orchestrate Bespoke Engagement: Design and execute ABM 1:1 and 1:few marketing motions, including high-touch executive programs, customized workshops, and networking tailored to specific segment needs based on intent, propensity, and readiness data.
• Establish FMM as a Strategic Partner: Serve as a strategic consultant to Global Account Directors, integrating marketing into annual account research and territory planning with shared ownership of GTM outcomes.
• Deliver Event Excellence: Align with global customer marketing to create and deliver a regional customer event and campaign program that meets regional pipeline, awareness, and customer upsell objectives.
• Drive Executive Alignment: Facilitate strategic connections between Smartsheet’s executive leadership and key decision-makers within your portfolio to foster long-term partnership and trust.
• Master Buying Committee Orchestration: Use intent data and account insights to map complex buying committees, deploying targeted messaging for diverse stakeholders from IT to C-suite executives.
• Maintain Operational Rigor: Own budget allocation and ROI accountability for your portfolio; establish regular performance inspection cadences with Sales to identify gaps and course-correct quickly.
• Lead Through Change: Navigate evolving operating models and new processes, ensuring consistent execution while allowing flexibility for account-specific needs.
• Represent the Field: Bring strategic account-level insights to global planning and cross-functional leadership reviews to influence broader global strategy.

Field Marketing Director, Global Accounts

• Develop a deep understanding of the buyer persona and pain points
• Work with Product Marketing teams to develop engaging campaign messaging across all global orchestrated campaigns
• Be a player/coach to our team of writers and content producers to develop high-impact and compelling content assets
• Engage customers, industry leaders and partners directly and work closely with them to create appealing content and assets tailored to trends and issues they care about
• Develop and lead an Editorial Board and Marketing team-wide editorial strategy
• Understand business and orchestrated campaign goals and work with cross-functional teams to create a plan to achieve those
• Heavily contribute to quarterly campaign planning and reporting
• Heavily contribute to annual marketing strategy with an eye on the vision and MBOs
• Work with Product Marketing to define the buyer journey, identify content gaps and develop the content roadmap
• Develop quarterly global campaign plan
• Work with cross-functional marketing, product, and field teams to execute campaign tactics
• Lead programs and initiatives that involve participation from multiple campaigns
• Share best practices with campaign marketing counterparts and the greater Marketing org
• Consistently look for opportunities to improve campaign processes or cross-functional collaboration
• Offer new ideas for scaling campaigns to meet business growth goals while meeting efficiency goals
• Establish goals and KPIs to measure program impact and utilize data to drive insights for quarterly plans
• Build repeatable tactic toolkits for optimal performance of campaign tactics and messaging
• Drive operational rigor by building scalable processes, toolkits, and workflows that improve collaboration, increase efficiency, and support global program growth
• Strong analytical skills to test, track and report out results and present them confidently
• Offer suggestions for new ways to inspect results and measure performance of campaigns
• Directly contribute to Quarterly Business Reviews with insights and suggestions for improvement
• Lead, mentor and grow a team of marketing professionals, fostering a culture of innovation, collaboration, and excellence
• Ignite a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities

Director, Content Strategy

Director

• Own the company's creative strategy developing campaigns, assets, and programs that drive awareness, engagement, and pipeline across the funnel
• Build, lead, and mentor a high-performing in-house creative team, establishing the processes, workflows, and culture needed to produce great work at scale without heavy agency dependency
• Partner closely with Demand Generation, Content, Product Marketing, and Digital teams to ensure creative is tightly aligned to campaign strategy, audience segmentation, and funnel stage
• Develop and maintain brand guidelines, ensuring consistency across all channels while adapting creative expression to performance contexts (paid social, SEM, email, landing pages, etc.)
• Establish a test-and-learn creative culture using performance data, A/B testing, and audience insights to continuously optimize creative output
• Manage budgets and timelines across a high volume of concurrent projects, prioritizing ruthlessly and delivering on-time without sacrificing quality
• Oversee creative QA and approval workflows, providing clear, actionable feedback and holding a high bar for craft and effectiveness
• Maintain a lean, strategic set of agency and freelance relationships for specialized or overflow needs, while actively building internal capability to reduce external spend over time
• Present creative concepts and campaign strategies to internal stakeholders and leadership, connecting creative decisions to business outcomes
• Stay current on trends in B2B digital marketing, performance creative, design, and emerging tools bringing relevant innovations into the team's practice
• Take on additional cross-functional leadership responsibilities as needed

Creative Director

Marketing

• Develop a deep understanding of the buyer persona and pain points
• Work with the Content strategy and Product Marketing teams to develop engaging campaign messaging.
• Understand business and campaign goals and work with cross-functional teams to create a plan to achieve those
• Heavily contributes to quarterly campaign planning and reporting
• Heavily contributes to annual marketing strategy with an eye on the vision and MBOs
• Work with Content, Corporate Communications, Field Marketing and Product Marketing to define the buyer journey, identify content gaps and develop the content roadmap.
• Develops quarterly campaign plan
• Work with cross functional teams to execute campaign tactics
• Lead programs and initiatives that involve participation from multiple campaigns
• Shares best practices with campaign marketing counterparts and the greater Marketing org
• Consistently looks for opportunities to improve campaign processes or cross functional collaboration
• Offers new ideas for scaling campaigns to meet business growth goals while meeting efficiency goals
• Establish goals and KPIs to measure program impact and utilize data to drive insights for quarterly plans.
• Build repeatable tactic toolkits for optimal performance
• Strong analytical skills to test, track and report out results and present them confidently
• Offers suggestions for new ways to inspect result and measure performance of campaigns
• Directly contributes to Quarterly Business Reviews with insights and suggestions for improvement

Principal Campaign Marketing Manager

• Drive SLED Pipeline & Engagement: Achieve account and segment pipeline and engagement goals through targeted marketing strategies and tactics tailored to the unique requirements of State, Local, and Education entities.
• Own Public Sector Segment Strategy: Align marketing investment directly to SLED revenue targets, pipeline gaps, and regional sales priorities, ensuring compliance with government marketing standards.
• Deliver Regional Event Excellence: Align with global customer marketing to create and deliver a regional customer event and campaign program—including government-specific forums and user groups—that meets regional pipeline, awareness, and customer upsell objectives.
• Orchestrate Sales Alignment: Establish and lead regular pipeline inspection cadences with Public Sector Sales leadership to identify coverage gaps, track conversion, and course-correct investments in real-time.
• Develop Scalable Playbooks: Create and pilot multi-dimensional program templates—such as executive roundtables for government leaders and SLED-focused summits—that can be scaled as "playbooks" for the broader field marketing team.
• Master Full-Funnel Accountability: Partner cross-functionally with Global Campaigns, Product Marketing, and SDR leadership to ensure the field has the messaging (centered on security, compliance, and efficiency) needed to accelerate deals at every stage.
• Maintain Operational Rigor: Manage complex regional budgets with precision and maintain high standards of data integrity within Salesforce and Tableau, ensuring all activities are tied to measurable ROI.
• Ignite a Culture of Inclusivity: Foster an environment that recognizes the diverse strengths individuals bring to the team to promote engagement and innovative marketing strategies.