Smartsheet

Senior Implementation Specialist

Smartsheet

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead multiple (12-15) concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
  • Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
  • Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
  • Gain and maintain deep technical knowledge of Smartsheet including premium products
  • Identify product and services expansion opportunities for Smartsheet with the customer's user base
  • Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
  • Meet or exceed key performance indicator (KPI) targets aligned to the role
  • Accomplish other tasks as assigned
  • Implement packaged solutions from the Services Catalog in an accelerated time to value manner
  • Advise and prescribe best practices for solution implementation within the context of the package
  • Recommend tangential solutions and scalability to propel the customer along the Customer Journey map, leveraging all Professional Services offerings
  • Expand upon best practice package designs and help evolve the Catalog offerings
  • Act as a mentor to your team fostering growth and efficiency in customer adoption
  • Navigate customer conversations, trial new techniques to enhance your soft skills and engagement leadership capabilities, to become a trusted partner and advisor to your customers business problems
  • Accomplish other tasks as assigned

Requirements

  • A Bachelor's degree or equivalent combination of relevant work experience and education (minimum 3-5 years)
  • Hands-on working experience in the configuration, customization, and implementation of SaaS applications
  • Project Management skills: timeline, scope management, project execution.
  • Strong foundation in the development of spreadsheet formulas (Excel, Google Sheets, Smartsheet, etc) and logic.
  • Experience collaborating with customers to understand business requirements and translate them into a SaaS based solution
  • Strong communication skills with the ability to explain technical subjects to non-technical end user personnel
  • Experience with problem solving and risk resolution
  • High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines in order to promote a collaborative environment and superior team performance
  • Ability to build trusted relationships with customers and effectively communicate with them about the engagement and if there are potential risks/blockers in a proactive way
  • Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
  • Demonstrated ability to succeed in a fast-paced, dynamic, growth-oriented environment with the ability to quickly adjust between clients and use cases
  • Business process optimization experience
  • Experience with Agile project management methodologies and/or software development lifecycle methodologies
  • Management or Technology Consulting experience
Benefits
  • Teleworking options from any registered location in Costa Rica (role specific)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS applicationsSmartsheetExcelGoogle Sheetsproject managementbusiness process optimizationAgile methodologiesconfigurationcustomizationimplementation
Soft Skills
communicationproblem solvingrisk resolutionteam playerrelationship buildingcollaborationmentoringadaptabilityleadershipcustomer engagement
Certifications
Bachelor's degree