SmartRecruitment.com - Smart Recruitment

Arabic VIP Manager – Team Lead, iGaming

SmartRecruitment.com - Smart Recruitment

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Asia

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Job Level

Senior

About the role

  • VIP Relationship Management: Build, maintain, and nurture long-term relationships with high-value players across targeted markets.
  • Provide exceptional, personalized support—responding quickly, professionally, and with weekend availability where needed.
  • Maintain proactive, frequent communication across multiple channels while upholding brand tone and professionalism.
  • Increase player touchpoints to strengthen loyalty, drive consistent engagement, and boost overall activity.
  • Team Leadership & Management: Lead, mentor, and support members of the VIP team to ensure high performance and professional growth.
  • Oversee daily team operations, ensuring excellent service delivery and adherence to company standards.
  • Provide leadership and coaching to help the team meet and exceed KPIs.
  • Conduct performance evaluations and provide ongoing coaching and development.
  • Coordinate team schedules and ensure coverage during peak hours and weekends when required.
  • Foster a positive, collaborative, and results-driven team culture.
  • Retention, Growth & Player Engagement: Develop and execute retention strategies to increase activity levels, deposit frequency, and player lifetime value.
  • Create tailored bonuses, promotions, and incentives based on behavioral data and individual preferences.
  • Identify opportunities for upsell, reactivation, and targeted segmentation.
  • Maintain regular follow-ups with VIP players to maximize playtime and minimize churn.
  • Implement early-intervention strategies to mitigate churn risks proactively.
  • Program Development & Campaign Execution: Enhance and optimize the VIP program to ensure competitiveness and alignment with market expectations.
  • Work closely with Marketing, CRM, and Product teams to execute exclusive campaigns and region-specific initiatives.
  • Generate ideas for VIP events, hospitality experiences, and on-site visits that stimulate engagement and deposits.
  • Data Insights & Reporting: Analyze player behavior, activity trends, deposit patterns, and revenue metrics using CRM and BI tools.
  • Prepare regular reports on VIP KPIs, player performance, and market insights.
  • Use data-driven insights to identify opportunities for growth and improve overall VIP performance.
  • Cross-Department Collaboration: Collaborate with Customer Support, Marketing, CRM, Finance, Risk/Payments, and Product teams to ensure seamless service delivery.
  • Ensure accurate player segmentation, personalized communication flows, and proper campaign execution.
  • Work closely with compliance teams to ensure adherence to regulatory standards across all jurisdictions.
  • Jurisdictional & Market Knowledge: Maintain awareness of cultural nuances, responsible gaming requirements, and regulatory differences across regions.
  • Use jurisdictional insights to personalize player interactions and tailor campaigns accordingly.
  • Build and maintain a strong network of high-value players across multiple markets, expanding activity and deposit potential.

Requirements

  • Minimum 2–3 years of proven experience as a VIP Manager within the online casino/iGaming industry.
  • Proven experience in leading, managing, or mentoring a team (VIP team leadership experience).
  • Demonstrated success in VIP retention, relationship development, activity increase, and revenue optimization.
  • Strong existing network or access to high-value players across various jurisdictions is a significant advantage.
  • Exceptional interpersonal, communication, and negotiation skills.
  • Strong analytical and problem-solving abilities with the ability to interpret KPIs and player data.
  • Ability to work independently, prioritize effectively, and thrive in a fast-paced digital environment.
  • Premium customer-service mindset with a focus on enhancing engagement and driving higher activity.
  • Flexible availability, including weekends when required.
  • Solid understanding of online casino games, player psychology, and casino operations.
  • Experience with CRM systems, segmentation tools, and retention methodologies.
  • Bachelor’s degree in Business, Marketing, or a related field will consider as an advantage.
  • Mandatory: English & Arabic
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VIP managementretention strategiesdata analysisKPI interpretationplayer segmentationCRM systemsretention methodologiesrevenue optimizationcampaign executiononline casino operations
Soft Skills
interpersonal skillscommunication skillsnegotiation skillsanalytical skillsproblem-solving skillsteam leadershipmentoringprioritizationcustomer service mindsetcollaboration
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Marketing