SmartRecruitment.com - Smart Recruitment

Manager

• VIP Relationship Management: Build, maintain, and nurture long-term relationships with high-value players across targeted markets.
• Provide exceptional, personalized support—responding quickly, professionally, and with weekend availability where needed.
• Maintain proactive, frequent communication across multiple channels while upholding brand tone and professionalism.
• Increase player touchpoints to strengthen loyalty, drive consistent engagement, and boost overall activity.
• Team Leadership & Management: Lead, mentor, and support members of the VIP team to ensure high performance and professional growth.
• Oversee daily team operations, ensuring excellent service delivery and adherence to company standards.
• Provide leadership and coaching to help the team meet and exceed KPIs.
• Conduct performance evaluations and provide ongoing coaching and development.
• Coordinate team schedules and ensure coverage during peak hours and weekends when required.
• Foster a positive, collaborative, and results-driven team culture.
• Retention, Growth & Player Engagement: Develop and execute retention strategies to increase activity levels, deposit frequency, and player lifetime value.
• Create tailored bonuses, promotions, and incentives based on behavioral data and individual preferences.
• Identify opportunities for upsell, reactivation, and targeted segmentation.
• Maintain regular follow-ups with VIP players to maximize playtime and minimize churn.
• Implement early-intervention strategies to mitigate churn risks proactively.
• Program Development & Campaign Execution: Enhance and optimize the VIP program to ensure competitiveness and alignment with market expectations.
• Work closely with Marketing, CRM, and Product teams to execute exclusive campaigns and region-specific initiatives.
• Generate ideas for VIP events, hospitality experiences, and on-site visits that stimulate engagement and deposits.
• Data Insights & Reporting: Analyze player behavior, activity trends, deposit patterns, and revenue metrics using CRM and BI tools.
• Prepare regular reports on VIP KPIs, player performance, and market insights.
• Use data-driven insights to identify opportunities for growth and improve overall VIP performance.
• Cross-Department Collaboration: Collaborate with Customer Support, Marketing, CRM, Finance, Risk/Payments, and Product teams to ensure seamless service delivery.
• Ensure accurate player segmentation, personalized communication flows, and proper campaign execution.
• Work closely with compliance teams to ensure adherence to regulatory standards across all jurisdictions.
• Jurisdictional & Market Knowledge: Maintain awareness of cultural nuances, responsible gaming requirements, and regulatory differences across regions.
• Use jurisdictional insights to personalize player interactions and tailor campaigns accordingly.
• Build and maintain a strong network of high-value players across multiple markets, expanding activity and deposit potential.

Arabic VIP Manager – Team Lead, iGaming

Technical Account Manager

• Act as the primary liaison between clients and internal teams
• Collect, assess, and prioritize client feedback for internal teams
• Handle escalations professionally to maintain strong customer relationships
• Identify process inefficiencies and drive improvements
• Ensure smooth deployment and support of key product deliverables
• Monitor service quality and propose enhancements
• Maintain customer delivery timelines by coordinating with internal teams
• Communicate effectively with colleagues and senior management
• Oversee integration processes for successful client launches
• Manage and justify client requests to ensure quality feature delivery
• Handle critical escalations and daily incidents between clients and internal teams
• Support operator inquiries with internal and external stakeholders
• Identify blockers to business growth and review customer communications for accuracy
• Facilitate ad-hoc projects as needed

Technical Account Manager, iGaming

Account Manager

• Manage key operator accounts and drive their growth through smart ideas, campaigns, and client care
• Act as the main point of contact for assigned clients
• Propose custom promotions and growth strategies
• Track performance, GGR, and wallet balances weekly
• Spot problems early through data monitoring
• Work closely with finance and sales to align strategies
• Upsell and cross-sell relevant game content
• Build genuine, long-term relationships with clients

Account Manager, iGaming

Account Executive

• Lead full sales cycle from prospecting to closing to expand aggregator business across Asia
• Bring in new operator clients and close deals
• Upsell and cross-sell games to existing partners
• Build strong, friendly relationships via calls, meetings, and networking
• Share new game launches and explain value to clients
• Work closely with managers and international teams
• Communicate clearly and fast — speed matters

Sales Executive, iGaming

Business Development Rep

• Design, improve, and execute full sales framework: lead generation, pipeline management, sales narrative, deal closing to achieve revenue targets.
• Act as the key connector between clients and internal teams, supporting clients’ operations to set them up for success.
• Organize and attend meetings, events, and industry exhibitions.
• Oversee, advise, and execute contract negotiations and support new clients’ preparation.
• Develop long-term relationships with key accounts.
• Handle and analyze reporting and data on daily, weekly, monthly, and ad hoc reports.
• Play a key role in achieving team goals and driving sales.

Arabic VIP Manager – Team Lead, iGaming

Technical Account Manager, iGaming

Account Manager, iGaming

Sales Executive, iGaming

Business Development Manager, iGaming