SmartMedia Technologies

Client Success Manager

SmartMedia Technologies

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $60,000 - $90,000 per year

Job Level

Junior

About the role

  • Serve as the primary point of contact for agency clients once campaigns are live
  • Build strong, trusted relationships by delivering proactive, responsive, and polished client communication
  • Ensure clients receive a consistent white-glove experience across all touchpoints
  • Anticipate client needs and address issues before they become problems
  • Own the end-to-end management of campaign workflows, from kickoff through reporting and wrap
  • Coordinate closely with trading, operations, analytics, and product teams to ensure flawless execution
  • Govern timelines, deliverables, and quality control across all active campaigns
  • Translate client goals into clear internal action plans and ensure alignment across teams
  • Oversee campaign pacing, performance, and optimization in partnership with trading teams
  • Lead regular performance reviews, reporting, and strategic check-ins with clients
  • Ensure insights and results are communicated clearly, accurately, and on time
  • Identify opportunities to improve performance, efficiency, or client satisfaction
  • Contribute to improving internal workflows, documentation, and client-facing processes
  • Partner with sales on renewals, upsells, and long-term account growth
  • Act as the voice of the client internally, sharing feedback to improve product and service delivery
  • Support onboarding and education for new agency partners

Requirements

  • 1–3+ years of experience in client success, client services, account management, or campaign management
  • Background in digital advertising, media, adtech, or agency environments
  • Strong understanding of programmatic media and campaign execution
  • Exceptional communication and organizational skills
  • Ability to manage multiple accounts and priorities simultaneously
  • Comfort working cross-functionally with sales, trading, operations, and product teams
  • Proactive problem solver with a strong sense of ownership.
  • Experience supporting or managing long-running, performance-driven campaigns
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
campaign managementprogrammatic mediadigital advertisingperformance-driven campaignsaccount management
Soft Skills
communication skillsorganizational skillsproactive problem solvingrelationship buildingtime management