SmartMedia Technologies

Customer Success Manager

• Serve as the primary point of contact for agency clients once campaigns are live
• Build strong, trusted relationships by delivering proactive, responsive, and polished client communication
• Ensure clients receive a consistent white-glove experience across all touchpoints
• Anticipate client needs and address issues before they become problems
• Own the end-to-end management of campaign workflows, from kickoff through reporting and wrap
• Coordinate closely with trading, operations, analytics, and product teams to ensure flawless execution
• Govern timelines, deliverables, and quality control across all active campaigns
• Translate client goals into clear internal action plans and ensure alignment across teams
• Oversee campaign pacing, performance, and optimization in partnership with trading teams
• Lead regular performance reviews, reporting, and strategic check-ins with clients
• Ensure insights and results are communicated clearly, accurately, and on time
• Identify opportunities to improve performance, efficiency, or client satisfaction
• Contribute to improving internal workflows, documentation, and client-facing processes
• Partner with sales on renewals, upsells, and long-term account growth
• Act as the voice of the client internally, sharing feedback to improve product and service delivery
• Support onboarding and education for new agency partners

Client Success Manager

Data Analyst

• Use data to uncover insights, define meaningful performance metrics, and communicate a clear point of view on customer behavior and marketing effectiveness
• Build and maintain dashboards and measurement plans that tell a compelling story around business and campaign performance
• Clean, transform, and curate data to ensure accuracy, consistency, and reliability across reporting workflows
• Conduct quality assurance on reporting outputs and apply foundational knowledge of campaign architecture across platforms such as Facebook, Google, TRADR, and Amazon to support accurate data mapping
• Partner closely with Ad Operations and Account Management teams to support optimization initiatives and performance strategy
• Contribute to analysis and support client-facing communication of key findings and performance recommendations
• Take on additional projects and cross-functional initiatives that support team and organizational growth