SmarterDx

Solutions Engineer

• Lead account hold integration of SmarterDx solutions for clients
• Directly communicate with CDI Directors and Coding Directors to understand and document their EMR, coding, and billing systems and workflows
• Define how to best integrate our solution to support the client’s requirements and lead the integration workstream, partnering directly with hospital IT teams and vendors as needed
• Write clear guides on integration methods and best practices, including both written and visual documentation (Figma diagrams, Visios, etc.)
• Answer broader operational questions related to workqueue routing, workflow assignment, and beyond
• Work closely with our Integration, Engineering, and Customer Success teams to ensure we are developing scalable solutions that can be supported by our operations team
• Offer technical help and advice during the integration process
• Educate both our team and clients
• Improve integration methods by considering client feedback and new technology trends

Revenue Cycle Solutions Engineer

Support Engineer

• Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat
• Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges
• Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems
• Escalate complex technical issues to the appropriate team when necessary, providing clear and detailed information about the problem
• Stay up-to-date with product updates and features to provide accurate and current support

Support Analyst, Customer Success Operations

Accountant

• Oversee core revenue processes in line with ASC 606, including revenue schedules, account reconciliations, and contract review.
• Support Accounts Receivable operations: invoicing, data validation, collections, payment application, and customer communications.
• Maintain deferred revenue schedules and prepare journal entries for month-end close.
• Partner with Sales and Customer Success to ensure accurate contract setup and smooth customer onboarding.
• Monitor AR aging, highlight risks, and suggest improvements to strengthen collections.
• Support process alignment across entities (SmarterDX, Thoughtful AI, and Access) to ensure consistency in revenue and AR practices.
• Assist with system and tool maintenance post-implementation for billing and revenue software.
• Contribute to tax filings, audit support, and other compliance-related activities.
• Provide month-end close support and ad hoc reporting for leadership and cross-functional teams.
• Track new customers, go-lives, and churn to keep revenue reporting accurate and up to date.

Senior Revenue Accountant

Manager

• Own the monthly, quarterly, and annual consolidation process across all domestic and international entities, including intercompany eliminations, foreign currency translations, and consolidation adjustments.
• Ensure consolidation processes are GAAP-compliant, well-documented, and embedded within SOX-lite or SOX 404 control frameworks.
• Lead ERP transformation initiatives, including system integrations, data migrations, and chart of accounts harmonization between Oracle Fusion and NetSuite.
• Partner with IT, Accounting, FP&A, and regional finance teams to design scalable workflows, enhance reporting capabilities, and drive automation.
• Integrate newly acquired entities into the ERP and consolidation framework, ensuring consistency in processes, controls, and data integrity.
• Train and mentor global finance teams on ERP systems, consolidation processes, and best practices.
• Identify and implement process improvements to accelerate the close, improve accuracy, and enhance visibility for leadership and investors.

Revenue Cycle Solutions Engineer

Support Analyst, Customer Success Operations

Senior Revenue Accountant

Senior Manager, Consolidation and ERP Transformation