SmarterDx

Support Engineer

• Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat
• Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges
• Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems
• Escalate complex technical issues to the appropriate team when necessary, providing clear and detailed information about the problem
• Stay up-to-date with product updates and features to provide accurate and current support

Support Analyst, Customer Success Operations

Accountant

• Oversee core revenue processes in line with ASC 606, including revenue schedules, account reconciliations, and contract review.
• Support Accounts Receivable operations: invoicing, data validation, collections, payment application, and customer communications.
• Maintain deferred revenue schedules and prepare journal entries for month-end close.
• Partner with Sales and Customer Success to ensure accurate contract setup and smooth customer onboarding.
• Monitor AR aging, highlight risks, and suggest improvements to strengthen collections.
• Support process alignment across entities (SmarterDX, Thoughtful AI, and Access) to ensure consistency in revenue and AR practices.
• Assist with system and tool maintenance post-implementation for billing and revenue software.
• Contribute to tax filings, audit support, and other compliance-related activities.
• Provide month-end close support and ad hoc reporting for leadership and cross-functional teams.
• Track new customers, go-lives, and churn to keep revenue reporting accurate and up to date.

Senior Revenue Accountant

Manager

• Own the monthly, quarterly, and annual consolidation process across all domestic and international entities, including intercompany eliminations, foreign currency translations, and consolidation adjustments.
• Ensure consolidation processes are GAAP-compliant, well-documented, and embedded within SOX-lite or SOX 404 control frameworks.
• Lead ERP transformation initiatives, including system integrations, data migrations, and chart of accounts harmonization between Oracle Fusion and NetSuite.
• Partner with IT, Accounting, FP&A, and regional finance teams to design scalable workflows, enhance reporting capabilities, and drive automation.
• Integrate newly acquired entities into the ERP and consolidation framework, ensuring consistency in processes, controls, and data integrity.
• Train and mentor global finance teams on ERP systems, consolidation processes, and best practices.
• Identify and implement process improvements to accelerate the close, improve accuracy, and enhance visibility for leadership and investors.

Support Analyst, Customer Success Operations

Senior Revenue Accountant

Senior Manager, Consolidation and ERP Transformation