You will represent the business through daily face to face communication with clients
Develop and build strong trusted relationships with our client base by providing excellent IT support
Responsible for onsite service desk support and field engineer services
Resolving onsite IT malfunctions
Managed service desk support onsite & remotely
Work with your colleagues to help deliver IT improvements and recommendations throughout our clients

Requirements

A minimum of two years’ experience in a similar role
Strong working knowledge of Office 365 both on premise and cloud
Previous experience and knowledge of ticketing systems (Preferably ITIL Framework)
Working knowledge of Microsoft Azure including Remote Desktop Services
Working knowledge of Microsoft technologies – Server / Exchange / Active Directory
Knowledge of security technologies and toolsets such as monitoring & Mcafee EPO
Knowledge of networking infrastructure – LAN / WAN / DNS / Firewalls etc.
Experience working as an onsite IT Field Engineer

Benefits

Gym membership contribution
Health Cash Plan
Increased annual leave with length of service
Free annual leave on your birthday
Length of service bonus
Flexible working hours
Hybrid working
Free Will Writing service
Life Insurance
And much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Office 365ticketing systemsITIL FrameworkMicrosoft AzureRemote Desktop ServicesMicrosoft ServerMicrosoft ExchangeActive Directorysecurity technologiesnetworking infrastructure

Soft Skills

communicationrelationship buildingIT supportproblem solvingteam collaboration