Account Manager
SmartBug Media
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $55,000 - $65,000 per year
Job Level
About the role
- Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication.
- Immediately escalate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution.
- Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution.
- Coordinate effectively with Account Associates for seamless campaign optimization and execution.
- Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality.
- Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality.
- Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.
Requirements
- 1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients.
- 1-2 years of in-platform Google Ads and Meta Ads optimization experience.
- Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Google Ads optimizationMeta Ads optimizationclient data reportingcampaign managementstrategy planning
Soft Skills
client managementcommunicationrelationship buildingproblem resolutionteam collaborationstrategic thinkingtime management