SmartBox Company

Customer Service Team Leader – Italian Market

SmartBox Company

full-time

Posted on:

Location Type: Hybrid

Location: Carcavelos • Portugal

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Job Level

Senior

About the role

  • Lead and inspire a customer service team for the Italian market
  • Ensure exceptional service levels and handle escalations
  • Monitor team KPIs and collaborate with cross-functional teams
  • Promote team engagement and culture

Requirements

  • Experience leading customer service teams
  • Strong communication skills
  • Empathy in customer interactions
  • Ability to analyze customer feedback and KPIs
Benefits
  • Health insurance
  • Professional development opportunities
  • Paid time off
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
leadershipcommunicationempathyteam engagementcustomer interaction analysis