SmartBiz

Account Manager

• Represent the SmartBiz brand by building rapport and trust with a diverse customer base;
• Build strong relationships with applicants via phone, email, chat, and within the online application
• Evaluate and verify financial documents, such as business and personal tax returns, income statements, balance sheets, bank statements, credit reports etc.
• Master the nuances of SBA eligibility as well as know the packaging and eligibility requirements of all on-platform lenders and debt products— working with the small business applicant to collect required documentation and information to complete their loan application
• Perform a traditional DSCR cash flow analysis as well as Bank Statement analysis, determining what lender and product the customer qualifies for, and educating them on the financial products available to their business
• Work with our team to incorporate customer feedback into the products we offer
• Consistently achieve and exceed monthly origination goals

Relationship Manager

• Ensure that the company’s loan application growth targets for the Partner Channel are met.
• Drive strategic initiatives, projects, and processes in collaboration with the VP, Business Development.
• Refine and own the business development pipeline and forecasting for new opportunities.
• Develop relationships with new strategic partners and other growth opportunities.
• Oversee and own all aspects of onboarding and training for new strategic partners.
• Work closely with leaders from Partner Success, Sales, and Lending Operations to better enhance and grow the Partner Channel.
• Own the continuity and quality of engagement between Strategic Partners and all SmartBiz Staff.

Manager, Strategic Partnerships

Analyst

• Quickly and accurately analyze financial statements (business and personal tax returns, income statements, balance sheets, bank statements, and credit report) to determine the creditworthiness of small businesses
• Verify accuracy and consistency of details provided on the customer’s application and documentation
• Ensure compliance with the SBA underwriting and eligibility guidelines
• Provide training of new Relationship Managers and ongoing training of the existing Funding Operations team to ensure their understanding of credit, underwriting, and general eligibility
• Review and provide support on complex credit and loan structures to help Relationship Managers appropriately underwrite and package loan applications
• Enforce quality control of files and integrity under bank and regulatory criteria
• Perform required monitoring of existing loan portfolio performance

Relationship Manager

Manager, Strategic Partnerships

Credit Analyst