Smartaira

Field Service Technician III

Smartaira

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Travel to the customer's home to Install/Upgrade/Service supported products.
  • Troubleshoot and test supported products to identify problems.
  • Explain procedures/costs and schedule follow up calls if needed.
  • Diagnose and repair supported products using schematics along with either test equipment or electronic meters.
  • Provide customers with education solutions.
  • Instruct customers on the operation and maintenance of their products.
  • Provide customers with information on the wide variety of CSS products and upgrades.
  • Accurately record product, client, and entitlement data for the work order.
  • Complete administrative duties including ordering parts, scheduling and communicating with dispatch, electronically sending repair records to the service center.
  • Maintain company-owned vehicle, laptop, cell phone, test equipment, parts and tools.
  • Install, repair, and maintain fiber optic cabling, including underground, and building-entrance infrastructure.
  • Perform mechanical or fusion splicing of single-mode (SM) or multi-mode (MM) fiber cables within enclosures.
  • Use specialized equipment—including OTDR (Optical Time-Domain Reflectometer), power meters, and light sources—to test signal strength, verify continuity, and diagnose issues.

Requirements

  • High school diploma or equivalent
  • At least three years of experience in service-related field
  • 1-2 years in a customer service-related field
  • Experience working with/installing Audio/Visual equipment
  • General Construction experience
  • Fiber Testing, Troubleshooting, and Repair Experience
  • Excellent interpersonal and customer service skills
  • Professional and pleasant telephone manner
  • Organized and detail oriented with excellent follow through skills
  • Working knowledge of PC and/or MAC devices
  • Working knowledge of Microsoft office programs – Outlook and Excel
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Flexibility to work outside of normal business hours and on weekends when required. This job will require varied shifts and hours including weekends and holidays. Must have clean MVR
Benefits
  • 401K
  • PTO & Holiday’s
  • Medical, Dental, Vision
  • Medical FSA
  • Voluntary Benefits: Life, AD&D, Disability
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fiber optic cablingmechanical splicingfusion splicingfiber testingtroubleshootingrepairinstallation of Audio/Visual equipmentgeneral constructiondiagnosing issuesusing schematics
Soft Skills
interpersonal skillscustomer service skillsorganizational skillsdetail orientedverbal communication skillswritten communication skillsanalytical skillsproblem-solving skillsflexibilityfollow through skills
Certifications
high school diploma or equivalent