Smart Care

Field Service Technician – Coffee, Espresso, Combi Ovens

Smart Care

full-time

Posted on:

Location Type: Remote

Location: District of Columbia • United States

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Salary

💰 $24 - $28 per hour

About the role

  • Professional, courteous, and motivated to deliver the highest value service.
  • Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution.
  • Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
  • Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation.
  • Order and schedule delivery of repair parts and maintain inventory.
  • Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
  • Effective interaction with internal dispatch, management, warehouse, and technician teams.
  • Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.
  • Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

Requirements

  • Ability to troubleshoot, test, repair, and service technical equipment.
  • Knowledge of basic electricity; amperage, voltage and resistance, and ability to read basic equipment schematics.
  • Ability to understand, read, and utilize a multimeter.
  • Ability to work flexible shifts
  • Familiar with basic tools and multimeter
  • Basic understanding and skill-set of Microsoft Office.
  • Valid Driver’s license
  • Organizational Skills, Attention to Detail, Sense of urgency in responsiveness
  • Ability to Adapt to Workplace Environment & Organizational Change
  • Must be reliable, dependable, punctual, maintain good attendance, and conscientious about product performance
  • Able to lift and move heavy restaurant equipment when needed.
Benefits
  • 401K Company Match
  • 3 Weeks of PTO
  • Holidays and Floating Holidays
  • Benefits (Medical, Dental, Vision)
  • Company Vehicle and Fuel card
  • Repair/Service Tools, Supplies, Cellphone
  • Training Provided
  • Over Time Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingrepairdiagnosisinstallationpreventive maintenanceequipment schematicsmultimeterbasic electricityamperagevoltage
Soft Skills
customer serviceorganizational skillsattention to detailsense of urgencyadaptabilityreliabilitydependabilitypunctualityconscientiousnessmotivation
Certifications
valid driver's license