Smart Care

National Accounts Director – HVAC/R

Smart Care

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Job Level

Lead

About the role

  • Generate >$7M annually in service and project business, paired with service agreements, through strategic and collaborative selling.
  • Develop and execute annual strategic account plans, including growth targets and performance reviews.
  • Proactive and ongoing communication with customers to understand their needs and review existing and new services
  • Navigate complex organizations to build champions and increase internal visibility.
  • Develop trusted relationships across customer organizations, embedding Smart Care into their daily decision-making.
  • Maintain and grow a robust sales pipeline, delivering monthly and annual sales forecasts.
  • Collaborate with Smart Care Operations and Customer Excellence to ensure seamless execution, adherence to customer requirements and service-level agreements.
  • Resolve customer issues through cross-functional coordination and continuous process improvement.
  • Analyze customer maintenance and repair data to uncover insights and growth opportunities.
  • Lead quarterly business reviews to present performance metrics and identify strategic initiatives.

Requirements

  • Bachelor’s or Associate’s Degree in Business or related field
  • 3+ years of successful experience in National Account Business Development or other customer-facing roles.
  • Excellent oral and written communications skills
  • Strong problem-solving skills along with a high level of attention to detail
  • Comfort using business intelligence (BI) software to analyze customer trends and needs
  • Effective prioritization and time management with a demonstrated sense of urgency
  • Sales process knowledge with solid negotiation and networking skills
  • Capacity to influence others’ behavior through persuasive presentations, effective customer relationship development, facilitation, training and development
  • Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities
  • Adept at grasping, understanding, and articulating divisional/company vision
  • Comfortable managing under pressure and ability to successfully multitask and prioritize
  • Passion to win and motivate a diverse team
  • Ability to travel within region 50+%
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business intelligence softwaresales process knowledgenegotiation skillsnetworking skillsdata analysisperformance metrics analysisstrategic account planningcustomer relationship developmentprocess improvementsales forecasting
Soft Skills
oral communicationwritten communicationproblem-solvingattention to detailprioritizationtime managementinfluencing skillspersuasive presentationsmultitaskingteam motivation
Certifications
Bachelor’s DegreeAssociate’s Degree