Smalls

Analytics Engineer

• Design, build and maintain scalable data pipelines and models using SQL, dbt, and cloud warehouses, owning the entire data engineering function.
• Implement and optimize ETL/ELT workflows to transform raw data into high-quality datasets while reducing latency and costs.
• Develop semantic layers and data catalogs that enable self-service analytics and flexible dashboarding for business users.
• Collaborate with cross-functional teams to define requirements, data contracts, and translate business goals into scalable solutions.
• Balance urgent needs with long-term infrastructure goals while diagnosing and resolving production issues at scale.

Senior Analytics Engineer

Customer Support

• Transform our CS org from a reactive support function into a proactive experience driver that builds loyalty and grows revenue in directly measurable ways.
• Identify and champion opportunities to go above and beyond for customers in places that matter.
• Set, monitor, and analyze performance metrics to continuously improve service quality and efficiency.
• Keep a pulse on emerging CX technologies, particularly in AI and automation.

Director of Customer Experience

Product Designer

• Design end-to-end user experiences from initial discovery and research through wireframes, pixel-perfect mockups, and seamless developer handoff.
• Collaborate with product managers, engineers, and stakeholders to define product requirements and translate business objectives into compelling user experiences.
• Create, and maintain design system components, ensuring consistency and scalability across all product touch points using Figma, and auto-layout best practices.
• Design high-converting marketing pages, subscription flows, checkout experiences, and product interfaces that drive both user satisfaction and business metrics.
• Conduct user research activities including usability testing, user interviews, and competitive analysis to inform design decisions and validate solutions.
• Iterate quickly on multiple design concepts, providing clear rationale and trade-off analysis to guide stakeholder decision-making.
• Work closely with developers during implementation to ensure design integrity while remaining flexible to technical constraints and opportunities.
• Analyze user behavior data, quantitative and qualitative metrics, and feedback to continuously optimize existing designs and inform future product decisions.
• Context-switch seamlessly between different project types including product features, marketing campaigns, and growth experiments.
• Present design concepts and rationale clearly to stakeholders at all levels, incorporating feedback while advocating for user-centered design principles.
• Proactively identify design opportunities and potential improvements across the product experience.
• Support product launches by creating assets, documentation, and training materials for internal teams.

Product Manager

• Build and execute the retention strategy, making sure customers stay delighted long after their first box.
• Identify and improve product-led retention levers—from onboarding flows to subscription management to new feature adoption.
• Diagnose and act on churn signals, working closely with data, CX, and marketing to understand and address customer drop-off.
• Drive cross-functional execution, leading design, engineering, marketing & operations teams to deliver thoughtful solutions.
• Use experimentation, user feedback, and behavior analysis to validate hypotheses, measure impact, and drive continuous improvement.
• Champion a product culture at Smalls—where insights, learning, and customer empathy guide how we build.

Senior Product Manager

Full-stack Engineer

• Design, build, and ship features across our stack (Rails + React) with a focus on performance, reliability, and scalability
• Own complex projects end-to-end—from architecture to deployment—while contributing clean, testable, maintainable code
• Collaborate closely with product, design, and other teams to translate business problems into thoughtful technical solutions
• Provide guidance and mentorship to other engineers, raising the bar for code quality and engineering practices
• Participate in code reviews, architecture discussions, and technical planning to ensure high standards across the team
• Identify opportunities to improve and refactor the codebase, helping us scale sustainably
• Troubleshoot and resolve system issues with urgency, always keeping the customer experience in mind
• Contribute to building a strong engineering culture rooted in collaboration, learning, and delivering customer value

Senior Full-Stack Software Engineer

Growth Marketing

• Take direct ownership of performance across a mix of channels, flexing between digital, offline, and experimental opportunities.
• Build playbooks for new channel launches by testing quickly, learning efficiently, and scaling what works.
• Partner with internal teams and external vendors to execute and optimize campaigns.
• Research, evaluate, and launch new acquisition channels (Ex. Reddit, TikTok, OOH, etc).
• Develop playbooks to scale successful tests into repeatable growth drivers.
• Present business cases and performance forecasts to marketing leadership.
• Partner with other channel leads to ensure holistic acquisition strategies and coordinated messaging.
• Collaborate with analytics to build dashboards and regularly report out performance insights to stakeholders.
• Support integrated campaign planning that spans both online and offline channels.
• Accurately forecast spend, CAC, and new customer contribution by channel.
• Reallocate spend dynamically to maximize efficiency and scale.
• Build and manage structured testing roadmaps for existing and emerging channels.
• Develop hypotheses, define success metrics, and analyze results to inform future strategy.
• Share learnings with the broader marketing team to uplevel growth strategy across the board.

Senior Analytics Engineer

Director of Customer Experience

Product Designer

Senior Product Manager

Senior Full-Stack Software Engineer

Growth Manager