Small Improvements

Customer Success Manager

• Run discovery and consultative conversations with prospective customers.
• Own the full customer journey from first conversation through onboarding, adoption, and renewal.
• Act as the primary partner for your book of business.
• Build and maintain automated workflows across Vitally, HubSpot, and Intercom.
• Write SQL to pull and analyze data from BigQuery.
• Design digital CS programs that keep customers progressing.

Customer Success Manager, AI & Automation