Customer Success Manager, AI & Automation

Small Improvements

Customer Success Manager focusing on AI and automation processes for improving customer experience. Collaborating with a small team to manage customer journeys and build automated workflows.

Posted 6/20/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $70,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

BigQuerySQL

About the role

Key responsibilities & impact

Run discovery and consultative conversations with prospective customers.
Own the full customer journey from first conversation through onboarding, adoption, and renewal.
Act as the primary partner for your book of business.
Build and maintain automated workflows across Vitally, HubSpot, and Intercom.
Write SQL to pull and analyze data from BigQuery.
Design digital CS programs that keep customers progressing.

Requirements

What you’ll need

1–2+ years in Customer Success or Account Management in B2B SaaS.
2–3+ years of hands-on experience building automations and workflows, ideally across multiple tools.
SQL experience or a willingness to learn is a plus.
Experience at a small or early-stage company where you had to create structure, not just follow it.
Familiarity with tools like Vitally, HubSpot, or Intercom is a plus.

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental coverage, plus a $1,200 annual wellness budget.
21 days paid vacation (increasing with tenure) plus 10 public holidays.
$3,500 annual budget for Learning & development.
$500 setup budget for Home office.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLautomationsworkflowsdata analysisdigital customer success programs

Soft Skills

consultative conversationscustomer journey managementrelationship buildingonboardingadoptionrenewal