Small Door

General

• Engage with Small Door members through text-based chat and phone to provide telehealth services and member support
• Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
• Independently handle and resolve tasks, adhering to high-quality standards and deadlines
• Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings
• Utilization of your clinical training and opportunities to give personalized care to patients virtually.
• Maintaining accurate medical records and communication documentation
• Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals
• Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks
• Lead, model, and exemplify Small Door experience standards

Telehealth Nurse

Director

• Drive our most complex, company-defining initiatives from end to end — coordinating across functions and workstreams (marketing, product, operations, people, finance, and systems), tracking progress against the roadmap, and serving as a central point of coordination across the business.
• Act as a strategic thought partner to the CEO and senior leaders — driving the strategic planning cadence and translating high-level priorities into structured roadmaps, operating plans, and clear decision frameworks.
• Take individual strategic projects from concept through delivery — proactively surfacing risks, dependencies, trade-offs, and resource needs before they become problems.
• Go deep on operational and performance challenges across our practices — diagnosing root causes on the ground, then partnering directly with clinic and field teams to design and implement solutions that stick.
• Build and deliver high-impact materials for the CEO, executive team, and board — synthesizing analysis into crisp recommendations and clear narratives that drive decisions.
• Own value tracking and realization across key initiatives — partnering with finance to define KPIs, monitor progress, and hold workstreams accountable to committed outcomes.
• Run point on solving our toughest strategic problems as they arise — sizing markets, evaluating opportunities, pressure-testing business cases, and bringing structured thinking to whatever is most important that quarter.
• Proactively identify opportunities to improve and grow the business — from new service and membership offerings to operational efficiencies — building the case for pursuing them through customer and market research, competitive analysis, and analytics.

Telehealth Nurse

Director of Strategy