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Telehealth Nurse
Small DoorTelehealth Nurse providing remote veterinary support through chat and phone communications. Engaging with members, delivering exceptional care, and collaborating with a veterinary team.
About the role
Key responsibilities & impact- Engage with Small Door members through text-based chat and phone to provide telehealth services and member support
- Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
- Independently handle and resolve tasks, adhering to high-quality standards and deadlines
- Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings
- Utilization of your clinical training and opportunities to give personalized care to patients virtually.
- Maintaining accurate medical records and communication documentation
- Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals
- Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks
- Lead, model, and exemplify Small Door experience standards
Requirements
What you’ll need- 5+ years of experience as a LVT/RVT/CVT
- Ability to triage; knowledge of recognizing medical emergencies and illnesses
- A drive to work for a company with a startup mindset, breaking tradition
- Problem-solving self-starter who can both work independently and is also a team player
- Excellent communication skills and highly organized with strong attention to detail
- Customer service mindset, highly empathetic and compassionate
- Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)
- Must be able to work flexible/non-traditional hours including weekends and holidays
- Passion and a love for animals (especially cats and dogs!)
Benefits
Comp & perks- Competitive salary ($18/hour)
- An opportunity to make a real impact on the people around you
- A collaborative group of people who live our core values and have your back
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LVTRVTCVTtriagemedical emergency recognitionpatient caremedical record maintenance
Soft Skills
empathycommunicationproblem-solvingindependenceteam playerorganizationattention to detailcustomer servicecompassion