Account Manager
Slip Robotics
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own the commercial relationship and overall success of assigned customer accounts.
- Lead customer engagements across the contract lifecycle, including deployment coordination, onboarding, training, and ongoing account management.
- Serve as the primary point of contact and trusted advisor for customers, providing guidance on best practices and operational optimization using Slip Robotics’ solutions.
- Identify and develop opportunities for account expansion through upsell, cross-sell, and additional deployments.
- Monitor account health and performance KPIs, proactively addressing risks and identifying improvement opportunities.
- Partner with internal teams to ensure successful project delivery, including resource coordination, timeline management, and issue escalation when necessary.
- Analyze customer workflows and operational performance to recommend improvements that increase customer value and strengthen the partnership.
- Maintain strong relationships across customer organizations, from operational teams to executive stakeholders.
- Manage account activity, including regular customer meetings, reporting, and documentation of key interactions.
Requirements
- Bachelor’s degree in engineering, business, or a related field preferred; equivalent experience strongly considered.
- Experience managing multiple customer accounts in industrial, logistics, or technology environments.
- Strong understanding of warehouse, manufacturing, dock operations, or shipping logistics.
- Experience supporting or deploying robotics, automation, or engineering solutions in customer environments.
- Strong project management capabilities and ability to coordinate complex technical initiatives.
- Excellent communication skills with the ability to engage both technical and operational audiences.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Stock Option Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer account managementoperational optimizationrobotics solutionsautomation solutionsengineering solutionsKPI monitoringworkflow analysisdeployment coordinationtraining
Soft Skills
communication skillsrelationship managementproblem-solvingcustomer engagementteam collaborationtrust buildinganalytical skillsstrategic thinkingadaptabilityleadership
Certifications
Bachelor’s degree in engineeringBachelor’s degree in business