Slip Robotics

Customer Success Manager

• Lead and scale our customer success function.
• Drive adoption, satisfaction, retention, and expansion across our customer base.
• Partner closely with Sales, Product, and Operations to ensure customers maximize value from Slip Robotics’ solutions.
• Oversee the full post-sales lifecycle: onboarding, deployment, training, adoption, support, renewal, and expansions.
• Build and lead a high-performing Customer Success team.
• Establish KPIs, processes, and tools to drive scalable impact.
• Develop repeatable frameworks for seamless customer onboarding and rapid time-to-value.
• Act as a trusted counterweight to Operations, focusing on customer-impactful fixes.

Head of Customer Success