Sleep Number Corporation

Manager

• Managing, supervising and supporting all field team members of assigned area
• Champion safety by ensuring the adherence to safety procedures in the workplace
• Ensures all Department of Transportation (DOT) processes and guidelines are followed and all Sleep Number trucks meet safety and productivity standards
• Lead daily dock operations to include scheduling and manifest review, route efficiency and freight accuracy to ensure on time delivery and first time complete, focusing on continuous improvement in efficiencies to drive down cost
• Monitor and assess team and individual performance; ensures processes are adhered to, performs talent management efforts by providing coaching, performance management and building a talent pipeline
• Create open lines of communication for field team members for on the job questions and concerns, escalating to Field Services leadership as a speaker for the field. Provides consistent two-way communication to and from team members to inform of key messages, goals, changes to processes, and performance results.
• Drive team member engagement and recognition efforts
• Responsible for recruiting, interviewing and successfully onboarding all new hires
• Partner with Region/Territory Manager on strategy and efficiencies inclusive of analyzing area P&L and performance metrics; vendor partnerships inclusive of temp agency and truck rentals; and influence the market’s demand planning and forecasting
• Develop and maintain relationships with Retail sales team leaders; partner to resolve customer issues or escalations
• Conduct visits in customer’s home including driving to/from homes, delivery, relocating and assembling/repairing products to specifications and service recovery situations. Focusing while on route of modeling, coaching and training on TRUST and Home Delivery Operating Procedures to drive adherence and customer satisfaction
• Ensure the Sleep Number mission, vision and values are being modeled

Field Services Manager

Account Executive

• Deliver a world-class customer experience by identifying unique sleep needs and guiding customers to Sleep Number products
• Leverage an entrepreneurial spirit to grow sales through Sleep Number's proven sales process, engage in proactive customer outreach, follow up on warm leads, and execute outbound sales initiatives via phone, text, and email communications
• Expect career growth opportunities through on-the-job training and development programs

Sales Representative

• Drive and maximize area sales performance for their stores, the district, the region, and the company
• Achieve key performance indicators (KPIs)
• Inspecting and reinforcing the results and how they are achieved via in store visits
• Recruit, train, develop and motivate Store Managers who maximize sales and maintain high customer service within their store
• Create a culture with store team members of continuous evolution that leverages a growth mindset
• Drive sales through digital leads, utilizing data, technology, and analytics to deliver superior results
• Ability to build relationships with and utilize key support partners

Field Services Manager

Sales Representative

District Manager