District Manager

Sleep Number Corporation

District Manager responsible for delivering sustained sales and exceptional customer experience across stores at Sleep Number. Leading teams and ensuring operational excellence.

Posted 7/9/2026full-timePhoenix • Arizona • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Own district‑level performance outcomes, including revenue, profitability drivers, and key operating metrics with clear accountability for results and speed of improvement.
Deliver sales growth and increased conversion, leveraging lead management and customer relationship management (CRM) systems, data and technology.
Inspect and reinforce execution of pricing, promotional, and discount strategies in support of margin and top-line performance.
Ensure every store delivers a differentiated, high-quality customer experience, reflected in customer satisfaction and sales outcomes.
Attract, select, onboard, and develop high‑caliber Store Managers, ensuring strong bench strength and succession readiness across the district.
Hold leaders accountable for talent outcomes, including hiring quality, engagement, retention, and team performance development with timely follow-up when expectations are not met.
Build a culture of continuous learning and growth mindset, embedding feedback, coaching, and development into daily leadership practices.
Lead through disciplined inspection and follow-up, using regular in‑store presence, performance reviews, and data to identify gaps and reinforce expectations.
Drive consistent execution by holding Store Managers accountable for results and behaviors, addressing missed commitments quickly and directly.
Build strong, trust‑based relationships with cross‑functional partners (HR, Sales Enablement & Evolution, Learning & Development, Marketing, Real Estate, etc.) to remove barriers and improve execution.

Requirements

What you’ll need

Bachelor’s degree preferred; equivalent combination of education and experience considered.
7–10 years of progressive retail experience in commission‑based or premium/luxury selling environments required.
2–3+ years of multi-unit leadership experience with demonstrated success driving results through Store Managers or equivalent leader roles required.
Experience leading geographically dispersed teams and operating within standardized enterprise systems and processes.
Knowledge of multi‑unit retail business operations, including sales performance drivers, margin‑influencing levers (pricing, discounting, mix), labor effectiveness, and customer experience standards
Demonstrated skill translating enterprise and regional priorities into clear expectations, measurable outcomes, and consistent execution through Store Managers
Proven skill holding leaders accountable through structured performance management, disciplined inspection, and coaching rather than direct execution
Demonstrated skill recruiting, selecting, developing, and retaining high‑performing Store Managers, including building bench strength and succession readiness
Working knowledge of data‑driven performance management, including use of KPIs, dashboards, CRM, and lead management tools to diagnose performance and drive improvement
Demonstrated skill coaching leaders at scale using observation, performance data, and targeted development conversations across in‑person and virtual settings
Strong selling acumen with demonstrated skill coaching selling behaviors and customer experience outcomes without displacing Store Manager ownership.

Benefits

Comp & perks

medical, pharmacy, dental, life and disability insurance
a 401(k)
paid time off
additional resources that promote lifelong wellbeing

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Retail Business OperationsSales Performance DriversPerformance ManagementCoaching and DevelopmentKPI UtilizationCRM SystemsLead Management ToolsPricing StrategyDiscounting StrategyLabor Effectiveness

Soft Skills

Relationship BuildingCoachingAccountabilityContinuous Learning MindsetTeam Performance Development

Certifications

Bachelor’s Degree Preferred