Provide core support in the coordination of the company’s disability (STD, LTD) and other leaves in a timely manner
Communicate regularly with third party providers (i.e., insurance, CNESST, WSIB) on cases and update Human Resources and management
Maintain all claims records and update trackers and associate records. Generate required reports as needed.
Respond to and resolve any associate inquiries or concerns relating to leaves and benefits in a timely manner; includes researching policies and procedures.
Ensure that payroll data is accurately updated which includes entering any hours, adjustments, manual updates for claim extensions, maternity leave top-ups and any other details relating to an associates' compensation
Coordinate and proactively manage assigned occupational injury claims (WCB/WSIB) and update payroll and case documents to associate profile
Coordinate and manage all claims for Quebec associates (e.g., preventative leave, maternity/parental leave, SAAQ, IVAC), as well as claims for associates in other provinces.
Calculate and process payments in HCM system.
Coordinate with insurance providers and managers on gradual return to work plans where restrictions/accommodations are recommended
Ensure compliance with policies, procedures and regulatory requirements

Requirements

College/University degree in Human Resources, Disability Management or related field
Must have at least 1-2 years’ experience in Disability Management and Benefits; experience in a retail environment would be an asset
Exceptional communication skills while maintaining the highest level of confidentiality, guidance and assistance to all associates and managers as well as working with external stakeholders
Aptitude for performing calculations where attention to detail and a high degree of accuracy are required
Proven ability to prioritize, meet deadlines and work in a fast-paced environment
Strong Excel and PowerPoint Skills; Oracle HCM experience would be an asset
Must be Bilingual (English/French)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Disability ManagementBenefits AdministrationClaims ProcessingPayroll Data ManagementCalculationsAttention to DetailReport GenerationOccupational Injury Claims ManagementComplianceBilingual (English/French)

Soft Skills

Communication SkillsConfidentialityGuidanceAssistancePrioritizationDeadline ManagementFast-paced Environment Adaptability