Sleek

Customer Support Executive

Sleek

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Junior

About the role

  • Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.
  • We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.
  • We operate 3 business segments:
  • **Corporate Secretary:** Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
  • **Accounting & Bookkeeping:** Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
  • **FinTech payments:** Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses
  • Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.
  • We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.
  • Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Requirements

  • We are looking for a Customer Support Executive that is excited about the below Mission and Outcomes.
  • **Mission: **We are seeking a proactive Customer Support Executive to deliver exceptional, remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.
  • As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalised support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to Sleek’s reputation as a trusted partner for business growth. If you thrive in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to join our team.
  • Join Sleek as a Customer Support Executive and be the frontline voice for our clients—helping entrepreneurs and SMEs seamlessly navigate company incorporation, accounting, audit and compliance in Hong Kong. This is a fully remote role where you’ll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.
  • **Outcomes:**
  • **Multichannel Support:**
  • - Follow up with clients for feedback and submissions of documents.
  • - Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
  • - Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions).
  • **Problem Solving:**
  • - Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
  • **Collaboration:**
  • - Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
  • **Continuous Improvement:**
  • - Identify recurring customer pain points and suggest improvements to workflows or help center content.
  • **Requirements:**
  • To do this, you will have a minimum of 0-2 years experience in in customer support. Fresh graduates are welcome and you will most likely be located in the PHILIPPINES.
  • Must Have:
  • - Education qualification: Bachelor Degree in Accounting
  • - Language Proficiency: Fluent in English (written and spoken)
  • - Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
  • - Customer-First Mindset: 0–2 years in customer support (fintech, SaaS, or professional services preferred).
  • - Remote-Ready: Self-motivated with a quiet workspace and stable internet connection.
  • Nice To Have:
  • - Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings).
  • - Experience in a fast-paced startup/scale-up environment.
  • - Mandarin and/or Cantonese will be a great plus.
Benefits
  • Some other great things about working at Sleek…
  • **Humility and kindness:** Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.
  • **Flexibility**: You’ll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year
  • **Financial benefits**: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
  • **Personal growth**: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.
  • Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportbusiness incorporationaccountingcomplianceproblem solvingmultichannel supporttroubleshootingdocument submissionscustomer feedbacklanguage proficiency
Soft skills
customer-first mindsetempathycollaborationself-motivatedsolutions-drivencommunicationadaptabilitytime managementattention to detailproactivity
Certifications
Bachelor Degree in Accounting