SLEED

Customer Success Manager

• Sleed, an e-business digital marketing agency with 15 years of field experience, awarded for the 4th time as e-business and e-commerce agency of the year, 250+ industry awards, premier partnerships with Google & Meta, is looking to fill a mid-level position for a CRM Specialist to support our performance and data teams in implementing CRM strategies across client accounts.
• The ideal candidate will be skilled in marketing automation, customer lifecycle optimization, and collaborating with performance marketers to drive engagement and ROI.
• Implement and optimize CRM setups like workflows, lead scoring and nurturing funnels across client accountsDevelop segmentation strategies and automation to enhance client lifecycle and retention campaigns
• Clean, audit, and enhance CRM databases to maintain quality and GDPR compliance
• Collaborate with performance marketing, creatives, and content teams to plan and execute email/mobile and retargeting campaigns
• Build dashboards and reports (e.g. CLTV, MQLs, conversion rates) and present actionable insights to internal stakeholders and clients
• Coordinate CRM integrations and troubleshoot issues
• Train teams and clients on CRM best practices and platform usage