Resident Support Specialist
Slash Staffing
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Provide excellent customer service by addressing tenant inquiries and concerns promptly and professionally.
- Handle inbound calls and route them to the appropriate department or personnel.
- Maintain effective tenant relations by ensuring all communications are clear, courteous, and timely.
- Assist in property management tasks, including administrative support and documentation.
- Utilize professional phone etiquette to manage and resolve tenant issues efficiently.
- Conduct follow-up communications to ensure tenant satisfaction and issue resolution.
- Support real estate operations by coordinating with various departments to streamline processes.
- Prepare and manage written communications with tenants, ensuring clarity and professionalism.
Requirements
- 1-3 years of experience in customer service or a related field within the real estate industry.
- Proficiency in inbound call handling and call routing.
- Bilingual communication skills in English and Spanish.
- Strong understanding of property management and real estate operations.
- Excellent tenant relations skills with a focus on customer satisfaction.
- Professional phone etiquette and strong administrative support capabilities.
- Ability to communicate effectively in writing with a high level of professionalism.
Benefits
- Competitive salary
- Paid time off
- Health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inbound call handlingcall routingadministrative supportdocumentation
Soft Skills
customer servicetenant relationsprofessional phone etiquetteeffective communicationcustomer satisfaction