Client Experience Manager – SMB
Slang.ai
full-time
Posted on:
Location Type: Remote
Location: New York • United States
Visit company websiteExplore more
Salary
💰 $105,000 - $110,000 per year
About the role
- Own the end-to-end customer journey for SMB clients
- Guide customers through onboarding and long-term success
- Manage support inbox during business hours
- Design how support scales as the business grows
- Influence tools, processes, and standards for customer support
- Define and refine automated success sequences for customer engagement
Requirements
- 3+ years of experience in customer success, account management, or client-facing roles
- Background in restaurants or hospitality tech is strongly preferred
- Understanding of restaurant operations
- Clear and concise communication skills
- Attention to detail
- Adaptability to fast-changing environments
Benefits
- Competitive pay
- Bonus on renewals and retention
- Training and feedback opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
clear communicationconcise communicationattention to detailadaptability