Slang.ai

Customer Success Manager

• Manage a high-volume portfolio of single-location restaurants from onboarding through renewal.\n• Launch new accounts, drive adoption, provide ongoing guidance, and ensure customers see long-term success with Slang.\n• Hands-on role across the customer journey — including onboarding tasks, technical troubleshooting, and proactive outreach.\n• This is a remote role and may include occasional travel to visit customers or attend internal events.\n• You’ll work closely with the broader CX team, contribute to scalable workflows, and help shape how we deliver value to our SMB customers.\n• You’ll gain valuable experience managing full customer lifecycles and working with hospitality operators in a fast-paced environment.\n• We offer training, feedback, and growth opportunities to help you level up in customer success, technical product fluency, and strategic account management.

Client Success Manager - SMB