Slang.ai

Client Success Manager - SMB

Slang.ai

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Job Level

JuniorMid-Level

About the role

  • Manage a high-volume portfolio of single-location restaurants from onboarding through renewal.\n
  • Launch new accounts, drive adoption, provide ongoing guidance, and ensure customers see long-term success with Slang.\n
  • Hands-on role across the customer journey — including onboarding tasks, technical troubleshooting, and proactive outreach.\n
  • This is a remote role and may include occasional travel to visit customers or attend internal events.\n
  • You’ll work closely with the broader CX team, contribute to scalable workflows, and help shape how we deliver value to our SMB customers.\n
  • You’ll gain valuable experience managing full customer lifecycles and working with hospitality operators in a fast-paced environment.\n
  • We offer training, feedback, and growth opportunities to help you level up in customer success, technical product fluency, and strategic account management.

Requirements

  • 2–3 years in a customer-facing role, ideally in customer success, account management, onboarding, or support. Experience with small businesses or restaurants is a strong plus.\n
  • Technical Aptitude: comfortable learning new tools, troubleshooting basic issues, and guiding others through product workflows.\n
  • Communication: clear, concise, and confident — on a call or in an email; hospitality-minded.\n
  • Grit & Follow-Through: you don’t take no for an answer in customer success.\n
  • Time Management: manage a high volume of accounts and stay organized; prioritize and roll up your sleeves.\n
  • Adaptability: flexible and open to feedback; willing to help build better processes.\n
  • Preferred: Experience with restaurant operations, SaaS tools, or voice technology is a plus.