Customer Support Technician

SkySlope

full-time

Posted on: 1/13/2026

Location Type: Remote

✨ AI Apply

💰 $25 per hour

About the role

Providing exceptional customer, technical, and product support to customers
Responding to customer support tickets and resolving issues
Supporting peers in order to increase overall efficiency of the whole department
Maintaining expert level proficiency on the system
Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
Identifying, testing, and escalating websites issues to QA as necessary
Using down-time to complete File Recs from the service queue

Experience providing a high level of customer service, preferably in a technology environment or call center
Experience multi-tasking multiple responsibilities
Experience with both Microsoft and Mac platforms
Experience using a variety of different web browsers
Ability to type 40+ WPM
Excellent written and verbal communication skills
Excellent teamwork skills

Benefits

Medical Insurance – Company pays flat dollar amount towards premium
Dental Insurance – Company pays 75% of monthly premium only on Base Plan
Vision Insurance – Company pays 100% of monthly premium
Basic Life and AD&D Insurance – Company paid plan with additional Voluntary Plans available
Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being
Flexible Spending Account – A tax savings account
Health Savings Account (HSA) – A tax savings account for employees enrolled in a High Deductible Health Plan
401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings
Employee Stock Purchase Plan - Company match equal to 33.3333% of dollars contributed to the plan
Paid Time Off (PTO) – Company provides 120 hours (equivalent of 15 days) of PTO for new hires
16 Paid Holidays
Bereavement Leave – 5 paid days of leave for an immediate family member
Pet Insurance through Nationwide - 50%, 70% reimbursement plans available
Paid Parental Leave – Up to six (6) weeks of pay following the birth or placement of a new child
Dayforce Wallet - Allows employees to access their pay on-demand
Waldorf University discounts and perks - 10% off tuition and free textbooks
Child Literacy Assistance Program discount - Discounted annual membership

Tip: use these terms in your resume and cover letter to boost ATS matches.

troubleshootingcustomer supporttechnical supportissue resolutionmulti-taskingtyping 40+ WPM

communicationteamworkcustomer serviceefficiencyproblem-solving