Skyrocket Studios PH, Inc.

Client Services Representative

• Assist in establishing and nurturing relationships with clients, both new and existing.
• Support Relationship Managers in managing meeting schedules with clients and internal team members.
• Apply a consultative approach, understanding client needs and offering appropriate solutions.
• Assist in maintaining communication with clients to address their needs effectively.
• Collaborate with team members to cultivate relationships and generate referrals.
• Serve as a secondary liaison between clients and internal teams.
• Contribute to regular client satisfaction surveys and feedback sessions.
• Provide administrative assistance to Relationship Managers and Project Managers.
• Assist the Project Managers in organizing and maintaining client files in Google Drive and ensuring proper permissions.
• Support in contract negotiations and documentation under guidance.
• Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work.
• Support Project Managers in managing teams and resources to meet project deadlines.
• Create and maintain comprehensive project briefs for documentation.
• Assist in managing project timelines and deliverables using ClickUp and Instagantt.
• Serve as primary liaison between Finance and client accounting teams, track client payments and create invoices.
• Organize and participate in pitches and meetings with clients.
• Stay informed about market developments in advertising, digital, creative, technology, marketing, and consulting industries.

Client Services Officer, Fresh Graduate

Producer

• Collaborate with the Director to translate vision into actionable plans within budgetary and logistical constraints (Production Management)
• Liaise with clients and Relationship Managers, ensuring clear communication and meeting project needs
• Coordinate team resource schedules and optimize allocation for efficient production workflows
• Conduct research and provide information to support production decision-making
• Oversee production scheduling, budgeting, and workflow adherence
• Write and review scripts and program ideas; develop detailed schedules and budget estimates (Pre-Production)
• Research internet and creative trends; analyze past analytics to guide creative execution
• Prepare production breakdowns including casting, locations, and crewing; obtain budget approval and book resources
• Provide daily schedules to the Director and maintain production schedule adherence during filming/recording
• Ensure compliance with copyright laws and union agreements; foster positive client relationships
• Define, plan, and manage assigned projects; identify key resources and direct project objectives (Project Leadership)
• Participate in pitch presentations and assist in preparing presentation materials
• Stay informed on industry developments and participate in training to enhance shoot production skills

Client Services Officer, Fresh Graduate

Content Producer