Customer Support Specialist, Part-Time
Skylight
part-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $20 per hour
About the role
- Provide bespoke, 1-1 customer service for Skylight Calendar and Frame customers
- Engage with customers daily through phone, chat, email, and social media
- Support escalated customer issues involving complex hardware and software challenges
- Flag any patterns you notice in tickets or customer feedback
- Be a supportive peer and thought partner with Customer Service Team Leads
- Contribute to project-based work as needed
Requirements
- 2+ years of high-volume, front-line customer service experience
- Must have experience with Zendesk or a similar CRM
- Exhibits patience and attentiveness when listening
- Strong communication skills across email, phone, and chat
- Previous experience working in an agile startup environment
- Demonstrated talent for rapidly mastering new technology
- A consistent, reliable Wi-Fi connection is required
Benefits
- Pay: $20/hr
- 64 hours of accrued sick time annually
- Loaned laptop upon hire
- Loaned Skylight Calendar upon hire
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceCRMZendeskhardware supportsoftware supportagile methodologytechnology mastery
Soft Skills
patienceattentivenesscommunicationproblem-solvingteam collaboration