Skylight

Operations

• Audit and improve Creative team processes and systems to increase efficiency
• Partner with the Head of Creative and cross-functional stakeholders to define project scope, ruthlessly prioritize initiatives, and establish clear deliverables and timelines
• Develop and implement workflows that enable the team to move quickly while maintaining clarity of ownership across projects and milestones
• Manage project flow across the Creative team, ensuring balanced resourcing and on-time delivery of all assets
• Facilitate alignment during key creative reviews with internal partners and stakeholders
• Support peak-season planning to ensure the team is properly staffed and resourced
• Own key aspects of Creative Operations, including font licensing compliance, production planning and budgets for photo and video shoots, and vendor negotiations
• Assist the Head of Creative with departmental budget management

Senior Creative Operations Specialist

Account Manager

• Execute strategies to expand Skylight's market share within Walmart and Sam’s Club at a national level.
• Established relationships with retailers and extensive knowledge of their internal systems and processes, specifically Walmart online portals, tools, Retaillink, Circana and other operational platforms.
• Execute comprehensive business plans to achieve revenue and unit targets.
• Play a key role in the execution of go-to-market strategies, ensuring consistent tracking, reporting, and adjustment as needed.
• Manage daily retailer communications and negotiations, all new product launches and in store execution, creating performance scorecards, building exclusive bundles or skus,, preparing sales reports, implementing process improvements, leading customer meetings, etc.
• Management of the major retail P&L including pricing, discounts, pallet/display production costs, marketing expenses and all related account expenses in conjunction with supporting our Skylight profitability targets.
• Effectively leverage internal resources (e.g. finance, marketing, operations) to maximize opportunities with Walmart/Sam’s.
• Work with Sales Coordinator to ensure demand planning forecast and purchase orders are accurate and submitted in a timely manner.
• Manages multiple projects involving cross-functional teams with competing priorities, developing and monitoring project schedules and timelines to identify and meet critical milestones.
• Provide information on market trends, the organization’s competitive position, customer programs, etc. in order to determine program and service strategies for the customers.

National Sales Account Manager

Sales

• Strategic Expansion & Market Development: Lead development of the retail growth strategy for North America: market selection, retail and channel prioritization, channel pricing management, sku assortments, future product development for key strategic exclusives and alignment on which channels deliver net new consumer markets.
• Partner management: Set and manage joint business plans (JBPs), annual targets, and promotional calendars with key partners, building executive level relationships.
• Channel Management: Build and execute best in class channel management and reseller enforcement strategies, tools, tracking and execution.
• Market Analysis: Conduct competitive, consumer, and retail landscape analysis to identify high-potential opportunities, top new retail partners to unlock and which channels have best opportunities for growth.
• Business development: Build business cases for expansion into new regions or retail partners, including financial modeling and risk analysis.
• Market definition: Define and localize the channel mix strategy: direct retail, distribution, ecommerce, and hybrid models.
• Distribution Management: Identify, negotiate, and onboard new retail partners and regional distributors
• Evaluate new Distribution partners, conduct RFPs and pricing analysis, sourcing and logistic capabilities to identify and finalize new partners and contracts.
• Manage and lead all onboarding activities for setting up new Distributors, Retail expansion or new direct retail accounts with collaboration between internal Operations and Finance teams.
• Forecasting, Pricing & Commercial Planning: Own Retail (North America) pricing strategy: tiered retail, distributor, and landed costs to ensure margin and brand positioning targets
• Partner with Operations to develop accurate inventory forecasts by retailer, product line, and retail partner.
• Analyze sell-in and sell-through data to optimize channel inventory levels and minimize stockouts or overages
• Work with Finance on contract terms, marketing investments, and contractual programs.
• Cross Functional Collaboration: Work closely with Marketing to ensure retail campaigns are aligned with retail and distributor needs.

Senior Director of Retail Sales

Growth Marketing

• Profitably scale paid search and social spend through rapid creative iteration for Calendar Ecosystem products while adhering to MER, CPA and Contribution targets
• Develop a high velocity creative testing plan that generates actionable business learnings and informs the future creative roadmap and product positioning
• Provide clear, performance-based creative briefs and feedback that lead to winning concepts and high creative hit rates
• Work collaboratively with Product Marketing to test and validate new marketing angles based on customer research
• Manage campaign structure, keyword strategy, and bidding to maximize CPA efficiency
• Continuously monitor auction insights, impression share, and CPC trends to maintain competitiveness
• Use platform data, third-party tools, and site analytics to inform decisions beyond in-platform metrics
• Report key performance insights and make actionable recommendations that improve performance

Growth Marketing Manager

Supply Chain

• Develop and execute global fulfillment strategies to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF).
• Develop and monitor KPIs for global fulfillment operations, including delivery times, costs, and accuracy metrics.
• Design and implement automated fulfillment processes, systems and reports while collaborating with key stakeholders across regions.
• Responsible for tracking incoming shipments and quantities, running analysis on inventory levels against Retailer on-hand quantities, sell-through, planned orders and incoming shipments to determine gaps and/or surplus.
• Communicate with Retailer partners/ Inventory teams on planned future orders and open shipments.
• Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers (FTL, LTL).
• Manage 3PL fulfillment for wholesale accounts including creating Standard Operating Procedures (SOPs) for each retailer.
• Monitor and report order processing lead times, troubleshoot, and escalate critical issues (missed appointments, missed ship dates, late deliveries, etc) ensuring all Retailer criteria are met for each order.
• Oversee and directly manage the booking of appointments with 3PL, freight forwarders, and wholesale customers.
• Execute EDI documents (850-Purchase Order, 856-Advanced Ship Notice, 810-Invoice) to ensure accurate and timely systematic communication with our wholesale retail customers.
• Maintain order management system of record – NetSuite, promptly moving orders through standard fulfillment phases: intake & validation, 3PL warehouse allocation, and customer delivery.
• Quickly problem solve and directly manage escalations when appointments are missed or POs are running late.
• Lead dispute resolution process for any shipment penalties, order errors or other fees assigned by the retailer. This will include researching any needed documentation with the 3PL to submit through the retailer portal.
• Lead continuous improvement initiatives across global fulfillment operations.

Retail Logistics Manager

Customer Success Manager

• Maintain a monthly CRM calendar based on seasonality, promotions, launches, etc.
• Build, deploy, and optimize Email and SMS campaigns within our marketing platforms
• Support automated lifecycle flows including welcome, cart and browse abandonment, refer-a-friend communications, and more
• Segment audiences based on behavior, purchase history, and engagement data to drive personalization
• Conduct A/B testing on subject lines, creative, timing, and messaging to improve performance
• Monitor KPIs including open rate, CTR, CVR, and revenue attribution
• Partner with Creative, Brand, and Product teams to align campaign messaging with site experience and product or feature launches
• Maintain CRM database hygiene and ensure compliance with data privacy regulations
• Prepare weekly and monthly performance reports with actionable insights

CRM Associate – Part-Time

Graphics Designer

• Designing static ads for Paid Social, leveraging channel best practices and weekly performance data to quickly and autonomously deliver high-performing creative and iterations.
• Designing performance and editorial Emails, and work with Channel partners to continue to fine-tune the channel’s design system.
• Working closely with ACD, Channel, and Brand partners to develop testing roadmaps for each channel.
• Staying apprised of the competitive landscape and proactively bringing new ideas to the table to support channel goals.

Senior Graphic Designer

• Shape operational strategy: Partner with leadership to design and scale systems, workflows, and tooling that align with long-term company goals.
• Build our data architecture and implement automated systems that transform operations from reactive to proactive
• Lead mission-critical projects:
• Develop clear roadmaps aligned with leadership vision and stakeholder needs
• Coordinate cross-functional teams (Ops, CX, Finance, Marketing) to ensure seamless execution
• Run focused stand-ups that maintain momentum and accountability
• Elevate operational performance:
• Identify and lead automation, tooling, and process initiatives that reduce manual work and unlock scale
• Solve complex operational challenges with innovative solutions
• Turn data into actionable insights that drive strategic decisions
• Create documentation that ensures knowledge transfer and sustainable implementation
• Validate new processes with methodical testing to guarantee flawless deployment

Senior Manager, Special Projects – Supply Chain Operations

Influencer Marketing

• Source and evaluate creators across Meta, TikTok, and emerging platforms with a strong instinct for what will convert
• Manage end-to-end allowlisting execution: outreach, negotiation, contracting, ad permissions, and launch
• Build and maintain a tight creator pipeline, moving quickly from “idea” to “live ad.”
• Partner with Paid Media to track performance (CPA, CTR, hook rate) and double down on winners
• Apply performance insights to improve future creator sourcing and briefs
• Surface high-potential organic content for paid usage in collaboration with the Influencer team
• Support booking and execution of performance-oriented growth influencer partnerships beyond paid usage as needed
• Build strong, professional relationships with creators while operating thoughtfully in a bootstrapped, high-ROI environment

Influencer Marketing Coordinator

Customer Support

• - Drive Team Quality and Performance:**Maintain high standards across all customer communication channels (chat, email, social, etc.), ensuring KPIs — including schedule compliance — are consistently met. Provide regular coaching and feedback to support agent growth and performance. Partner with Team Leads to identify coaching needs, performance trends, and opportunities for improvement.
• - Oversee Quality Assurance:** Lead quality assurance efforts for Zendesk tickets, live chat, and social media responses. Use QA insights to drive training, refine workflows, and reinforce best practices across the team.
• - Lead Hiring, Onboarding, and Training:** Own the full lifecycle of hiring, onboarding, and training for new Concierge team agents. Delegate day-to-day training responsibilities as appropriate while maintaining ownership of the overall structure, content, and quality of the onboarding experience. Ensure agents ramp quickly, feel supported, and are set up for long-term success.
• - Manage Customer-Facing Programs:** Own and evolve customer-facing initiatives and programs that help the Concierge team better serve our users. Ensure content is clear, helpful, on-brand, and that participation and scheduling align with broader team goals.
• - Act as a Cross-Functional Partner:** Serve as a key partner across teams, staying aligned with evolving product, operations, and support initiatives. Represent the Concierge team in cross-functional conversations, advocating for both customer and agent needs.
• Support Peak Season Coverage and Engagement:** Lead planning and execution of team coverage during high-volume periods such as Q4 and Mother’s Day. Ensure the team stays engaged, well-supported, and aligned to meet increased customer demand with high-quality care.

Customer Support Team Supervisor – Calendar

• Provide bespoke, 1-1 customer service for Skylight Calendar and Frame customers
• Engage with customers daily through phone, chat, email, and social media
• Support escalated customer issues involving complex hardware and software challenges
• Flag any patterns you notice in tickets or customer feedback
• Be a supportive peer and thought partner with Customer Service Team Leads
• Contribute to project-based work as needed

Customer Support Specialist, Part-Time

• Partner with Retail Sales, Marketing, eCommerce, Commercial, Finance, and Supply Chain teams to align assumptions (e.g. product launches, promotional activity, channel shifts) and translate those into forecast inputs.
• Serve as the operations lead on retailer-specific planning calls.
• Develop and maintain the weekly bottom-up forecast model for the wholesale channel globally.
• Take market and operational indicators and translate them into SKU-level demand and revenue projections.
• Wholesale channels: Analyze weekly sales and inventory data across all retailers to highlight risks, opportunities, and make recommendations for adjustments. This includes tracking and ingesting store counts, in-stock / out-of-stock rates, sell-through rates.
• Develop and execute assortment and promotional strategies based on current run rate performance.
• Support the monthly & quarterly forecast cadence: prepare and present forecast vs. actual analyses, identify risks and upside opportunities, document assumptions and scenarios.
• Provide recommendations on possible solutions and allocations across the channels.
• Work hand in hand with Operations Planning and Supply Chain to ensure forecasts translate into inventory, procurement and replenishment plans.
• Continuously improve forecasting processes, tools, and metrics: bring data, automation, visualization, scenario planning and best practices into the model so we get smarter and faster.
• Be a trusted business partner: take your forecast insights, highlight where things are deviating, help steer decisions on marketing spend, inventory investment, channel shifts and product launches.

Demand Planner

• **What You’ll Own**
• In this role you’ll help build, own, and improve the forecast engine that turns performance signals (traffic, impressions, conversion rates, in-stock levels, store counts, sell-through) and consumer signals (macroeconomic trends and our own customer behavior) into actionable demand and revenue plans. You’ll live at the intersection of commercial, finance, and supply chain — translating marketing and eCommerce metrics into channel-level forecasts and aligning those forecasts with inventory and operations readiness across DTC, Amazon and wholesale.
• **Responsibilities:**
• - Partner with Marketing, eCommerce, Commercial, Finance, and Supply Chain teams to align assumptions (e.g. product launches, promotional activity, channel shifts) and translate those into forecast inputs.
• - Lead the consolidated cross-channel forecast and guide strategic decisions within each channel forecast.
• - Develop and maintain the bottom-up forecast model for DTC and Amazon globally.
• - Take market and operational indicators and translate them into SKU-level demand and revenue projections.
• - eCommerce (Amazon and DTC): Analyze historical and marketing data to forecast demand.
• - Develop and execute assortment and promotional strategies based on current run rate performance.
• - Support the monthly & quarterly forecast cadence: prepare and present forecast vs. actual analyses, identify risks and upside opportunities, document assumptions and scenarios.
• - Work hand in hand with Operations Planning and Supply Chain to ensure forecasts translate into inventory, procurement and replenishment plans.
• - Continuously improve forecasting processes, tools, and metrics: bring data, automation, visualization, scenario planning and best practices into the model so we get smarter and faster.
• - Be a trusted business partner: take your forecast insights, highlight where things are deviating, help steer decisions on marketing spend, inventory investment, channel shifts and product launches.

Senior Demand Planner

• - Demonstrate an ability to build and/or establish strong relationships with major accounts (specifically Target and Best Buy) including product managers, buyers, planners, merchandise planning teams, etc.
• - Analyze sales and supply performance metrics and identify issues and root-causes, ultimately solving performance issues or problems.
• - Conduct weekly reviews of sales, returns, credits, quotes, promotions, sell through, inventory management, forecasts, and any other account activities that will impact financial results for the accounts.
• - Analysis of retailer sell-through trends, making recommendations for changes to the retailer forecasts, lifts for promotional periods and incremental sales opportunities for store expansion.
• - Marketing coordination in support of Retail accounts: set-up, tracking and management of retailer marketing funds, online advertising, and creative content coordination.
• - Manage all third party vendors for displays, including vendor sourcing, RFQ, coordinating creative, approval process internal/retailers, coordinating shipments to retailer and project management against retailer timelines.
• - New Item Setup: Internal SKU request and coordinating packaging assets for purchasing. External, completing set up documents and WERCS registration.
• - Travel to tradeshows and customer sites required. Depending on assignment, international travel may be required.