Build scalable processes for Mission Success teams, promoting consistency and decreasing response times to our customers and internal stakeholders
Ideate, build, roll-out, and maintain more team resources (e.g. dashboards and alerting)
Navigate and partner with other teams to ensure integration of our systems of record (e.g. revenue operations)
Inject AI and Automation into workflows to drive efficiency and improve our level of service
Own the outcomes of your projects, implementing them across a large organisation of senior customer leaders and stakeholders
Keep a customer first approach by learning and understanding our customer use cases and needs
Success in this role will be measured by:
Decreasing the time required to prepare for and document customer touch points
Decreasing manual steps in the customer journey
Increased usage of our sources of truth by our GTM partners.

Requirements

Ability to travel 10% of the time
Expertise in automation, Salesforce workflows, and data systems (e.g. databricks)
Proven ability to implement AI in a scalable process
SQL and API experience
Ability to translate team needs into scalable, reliable processes
Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on tight schedules
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

automationSalesforce workflowsdata systemsSQLAPIAI implementationagile developmentproject management

Soft Skills

communicationcustomer focuscollaborationproblem-solving