Skydio

Customer Success Manager, DFR Mid Market

Skydio

full-time

Posted on:

Location Type: Hybrid

Location: San Mateo • California • United States

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Salary

💰 $120,000 - $155,000 per year

About the role

  • Build scalable processes for customer on-boarding and post sales success
  • Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services.
  • Develop healthy customer relationships through proactive support and cadence based follow ups
  • Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
  • Advocate for Enterprise customers through deep understanding of their use cases and needs
  • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.
  • Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business.

Requirements

  • Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
  • Ability to travel 20+% of the time.
  • Ability to obtain Part 107 certificate.
  • Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
  • Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
  • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
  • Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position
  • Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
  • Work directly with customers through proactive, metrics based engagement
  • Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
  • Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.
Benefits
  • Paid vacation time
  • Sick leave
  • Holiday pay
  • 401K savings plan
  • Group health insurance plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementagile developmentcustomer successimplementationadoptionUnmanned Aircraft Systemssoftware developmentmetrics based engagementtechnology deliverycustomer feedback quantification
Soft Skills
communicationrelationship buildingproactive supportleadershiporganizational skillsproblem solvingcustomer advocacycollaborationadaptabilityfocus on customer value
Certifications
Part 107 certificate